zooplus.gr Avaliações 

I’m a long time customer at zooplus, spending big amounts monthly.
The delivery time they mention? A joke. If they care to process and ship the order within 3-5 days, it MIGHT arrive in Athens after anywhere between another 7-10 working days, plus another couple for last mile delivery. Average waiting time between 12-18 days. Don’t bother to count the weekends.
You can’t rely on ordering here, even if you order bulk and reorder halfway in your stock, they will manage to have you waiting and you’ll have to spend extra hundreds on local shitty petshops until the order arrives.

As for the packages? Huge, extremely heavy, usually torn and with containers squished open which I don’t even bother to mention to the customer service any more.
Furthermore, I’ve been asked from the courier companies to pick the parcels up myself, since the drivers refuse to load and unload the boxes -and on their own good rights to do so (been doing so for longer than 3 years at ACS).
Easy peasy, I drive there myself as i luckily have a car, join the OUTDOOR que (in the rain or with 45 degrees in the sun) and then do some heavyweight lifting, what is 25 kilos for a 56kg, 52 years old female? Peanuts.

In the rare occasion the package is assigned to dhl, it arrives within 7working days, but that has happend max 10 times in the 6 years I’ve been ordering here.

In return for all the inconvenience, you get some apologies and on occasion a 10% discount coupon, which is at the end of the day beyond the point since their delivery service just gets worse.

How about employing more people if you can’t handle the orders timely, and how about using a serious international carrier for deliveries??

1 star is too much!
You must choose to deal with the worst customer service ever or with cheaper prices compared with competitors.
The worst customer experience ever.
The representatives don't know their procedures and they offer contradictory answers.
If you choose to pay in installments by Klarna they often don't place the order and don't resend it refresh the payment link.
They do not offer to pay through Revolut points.
They don't keep the shown discount if they fail to process your order.
If you ask to escalate your case they don't.
In a nutshell: Stay far away!!

This is my reply: On the 20th.09 I paid the order via bank transfer, attaching the authorisation given by one of your representative and the proof of payment and my order hasn't been processed, instead, it keeps to show the unhelpful banner "pay with Klarna" and still marked as "unpaid".
Definitely 0 star!!

very slow management of orders.if it is ok for you to wait about ten days or more.but the prices are exceptionally good

I never got my order still waiting for refund. Supposedly the delivery company tried to contact me for delivery but that was just a lie. An absolute disgrace.

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Worst experience ever, congratulations! For products that are supposedly available, I got an email after 11 days that my parcel will arrive within the next couple of days, which it didn't and of course I wasn't notified for this further delay. The tracking process is a bad joke. Said they failed to deliver, but when I contacted ELTA Courier (after I had put in action my detective skills to discover the courier company) said that they hadn't try to deliver and that they would deliver after 3 days! In total, I would have to wait 18 days to get an "available" product, but lucky me, I have a car, so I can go and pick it up after just 15 days. It would be ridiculous if it weren't for specialized cat food, which makes it criminal. I hope they won't reply with one of those sleazy, hypocritical texts, cause 🤮🤮🤮 Stay away, they don't have the slightest respect for their costumers and are totally untrustworthy.

If there would be minus star I would give one. I made my order there was no email of confimation from them and when I contact them they had no idea for my payment.Fortunatelly I had paid via Paypal , they ask me 3 times my payments doc and finally they refund my money (i 'll have them in 5 working days totally 10 days .)

Its a storefront for Germany. Dont buy unless you want to wait 10+ days!

I have been a loyal Zooplus customer for years and have always been very satisfied with the products, prices, and service.

Unfortunately, since the delivery service in Greece was changed from ACS to ELTA Courier, my experience has become much less positive. ACS was reliable in my area and deliveries were smooth and predictable. ELTA Courier, however, is far less convenient and dependable for me.

Because of this change, I have decided to stop ordering from Zooplus and look for alternative suppliers.

It is disappointing, as I was genuinely happy with Zooplus for many years. I hope you will reconsider your choice of delivery partner in Greece in the future.

Kind regards,
A formerly satisfied customer

TERRIBLE!!
DO NOT ORDER ANYTHING !

I made my order on 18 May, 21 May they send me email that they shipped my order, 28 May they said that they are very sorry that the order didnt come yet and that it will arrive in next 2 business days. Its 6 JUNE and I still didnt receive my order. I run out of my cat food 6 days ago. Sadly I cant find this specific food at my location, I had to use another food from which my cats got sick,they vomited and had diarrhea, so I stopped giving it to them and I just use can food, which is making them gain weight. But there is nothing else I can do.
They customer service replies only for the first email and then they completely ignore you.
So overall DO NOT trust this compnay. They are not worth it.

I was very happy with zooplus.gr till recently they changed to ELTA Courier, part of the official post ELTA. No more home delivery, delays, with two words: ELTA MISERY. Since driving to the Post Office, park, wait, find a parking again and run with 10-15kg all the way is not possible for me, I must look for a zooplus alternative!

I bought a can that costs €1.90 elsewhere, but on Zooplus it cost me €2.99. They’re basically ripping us off.

I'm ordering years from them. But now that they have switched couriers it's bad. What were they thinking? Which is the worst courier in Greece and pick them for fun. My delivery is at the courier center since 6 of April. I contacted them and they answered that they made an official complaint and if my delivery isn't in 1 or 2 days to contact them again. Contact them again to do what? Go to Germany and pick it up myself?My order has something eatable in there and I'll probably throw it away. This courier don't answer the phone, don't send messages, don't leave a note and most important they don't come.

This was my worst experience with an online pet supply store. They wanted my money immediately, but for a medical product I needed for my cat, which was readily available and in stock, they had an unacceptably long delivery time.

No explanation, no notification, nothing. This company (at least the Greek branch) is in my eyes absolutely not recommended.

My advise? Stay away from them! Thank goodness there are reliable alternatives. I closed my account today.

The dogs loves the treats i bought front here and it was a good price, unfortunately when the package arrived, 2 out of 4 plastic boxes was completely smashed and the treats was all over the cardboard box.

I was very happy with zooplus for the last years, as deliveries very normally pretty fast. For months now I have problems with wrong items I receive, parcels taking 3 weeks or the newest eushippment service, that does not deliver in Greece, but instead the parcel sits forever with Elta. Elta has closed a lot of offices, so now even when the parcel finally reaches my town, it takes me days to locate it and pick it up. I need to find another shop, where I can rely on the shipment.

I have used Zooplus for several years, but this last year their logistics have been diabolical. Not getting picked and shipped for up to 4 days (delivery time scale 7 working days), sitting at DHL in Germany for up to two weeks, then on top of that taking 10 days for ACS to send it from Athens to the South Aegean.
Every time I complain (it’s the package is lost), no it’s not it’s sat in Germany with the worst courier service other than ACS and speedex.
No wonder your reviews are only 2.7 and you don’t deserve that, you put profit before customers. Appalling.

A warning to all Greek customers: Zooplus is a trap. Lured by what seemed to be the best price, I reluctantly gave them a second chance after a previous failure. This was a profound error in judgment.
Their first layer of deception is their .gr domain, strategically designed to mislead you into thinking you are dealing with a local, efficient Greek store. This is a lie. They ship from an undisclosed location abroad, adding weeks to the delivery timeline.
However, the true consumer abuse begins with their choice of last-mile carrier: ACS. Zooplus, in its infinite wisdom, has partnered with the single worst courier in Greece, and you are given zero say in the matter. What followed was a textbook ACS disaster: phantom delivery attempts, a tracking page that is a monument to vagueness, and absolute zero customer service when calls go unanswered.
After two weeks of the package being "in Greece," it never arrived. I have cancelled the order. This marks the second time I have been subjected to this exact, pathetic sequence of failures. The combination of Zooplus's deceptive practices and their alliance with a notoriously terrible carrier makes them completely unworthy of your business. They are an utter disgrace.

They're sending me a parcel without a reminder beforehand and ignore every attempt to get in touch with them. My lawyer is going to deal with them now. Avoid this company at all costs! All they want is your money. Order from anywhere but here.