Zuma Array Avaliações 

16
O TrustScore é 2.5 de um total de 5

2,5

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Detalhes da empresa

  1. Loja de aparelhos de som
  2. Loja de decoração de design de interiores
  3. Loja de home theaters
  4. Fabricante de Luzes
  5. Loja de Iluminação

Escrito pela empresa

Zuma is a new way to experience natural high quality colour rendered lighting and truly immersive high-fidelity audio. A unique ultra-compact, high performance loudspeaker with a low energy LED light - all housed within a stylish, deceptively simple to install, ceiling light fixture - it discreetly becomes part of your home. Sound & Light. Reinvented.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

16 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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2,5

Todas as avaliações

(16)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Garbage

Garbage, product is totally unreliable and very expensive for what it is. Terrible support, no one answering the phones. Almost as if they’ve already gone bust. Just avoid the headache and don’t buy this rubbish

14 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zuma is a triumph of form over substance!

Zuma is a very frustrating product, when it works the sound is great, but invariably it frequently stops and has problems maintaining a network connection or even connecting to begin with. I have bought a wifi booster to see if that corrects the problem, and I would be able to tell you if this worked but the FAQ's instructions about changing network require a technology qualification and do not tie up with the App. Having left several messages on the contact number with no reply, in fact don't think any messages are actually recorded. So I tried contacting the email help and the service is absolutely appalling. Basically, the response time can be measured in glacial terms. I get a question every two days so it is a week and I am still no nearer to being able to use a product that costs upwards of £5000.
All I can say buyer beware, with hindsight I would not have bought this product it could be 5 star but in reality it's one star because it fails to work and there is no support to rectify any issues.

Update 5th November

No further progress, no one there no one cares. A shambles of a business

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Maybe one of the worst apps and…

Maybe one of the worst apps and products I've ever used as a tech. Good luck using Alexa too as still in Beta plus awful integration or lack of it - and good look using a set of repeaters!. Expensive product with all the sales patter but very little user experience that just work. Only positive was Good sound but a total unthoughtout product.

5 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I spent £13000.00 yes thirteen…

I spent £13000.00 yes thirteen thousand on whole house with Zumba speakers and lights only to found out its not reliable DONT BUY THIS PRODUCT customer service don’t even answer calls or call back even after leaving message

2 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great sound and light.

We have 7 speakers (plus lights) in our new kitchen and bar area. Great sound quality. We had a bit of trouble setting them up but great customer service. They are happy to come out to your house and help you get it working as it should.

18 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I simply love the product

I love the product. Hands down. Have it installed in seven different rooms around my (large and old) house. Sound quality is amazing and customer support have solved any issues that I ran into. App is super easy to use and stays updated.

17 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

light can be turned off, great service

The light can be turned off all the time if you only want to use speaker, and can be controlled by TV remote control.
Chauncey was super attentive and patient with my problem setting up, it turned out to be the problem of my internet server, he came to fix it and done the set up for us.

24 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible! Total Game Changer

Incredible! Easy install, no need for the custom-install guys to be in the house for weeks. We were up and running within a couple of minutes. Sound is amazing for the size and app is very easy to use with the ability to use existing light switches an added benefit.

25 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Great concept - hideous execution & limited investment to improve

Complete waste of a lot of money m. I didn’t a fortune on Zume lights & speakers. DONT WASTE YOUR MONEY. Lights need to be on, struggle to set favourites, speakers drop in & out which is plane embarrassing when guests are around & can’t believe I wasted 5k on lights which aren’t that bright and speakers that are rubbish. Be warned - great concept but hideous execution. I have receipts & genuine review. Feel like i have been robbed. Be warned

28 de dezembro de 2023
Avaliação não solicitada
logotipo da Zuma Array

Resposta da Zuma Array

Hi Steve,

We're very sorry to hear about your Zuma experience, what you have described is highly unusual.

After investing in a full room system, we really do understand how frustrating it must be for you. The issues you're facing are very irregular - all Zuma products are calibrated to perform optimally from the point of installation, and absolutely should not be operating as you've described above.

We are very confident that the issues you're experiencing can be resolved, and that your Zuma system can be set up to perform as you expected on purchase. If you send an email to help@zuma.ai, we'd be only too happy book a Zuma specialist to come round and personally rectify the issues you've described.

Many thanks, and we look forward to hearing from you.
Zuma

Avaliado com 4 de um total de 5 estrelas

Great product

Great product. Highly recommended. Would be good if the app was available on Android too.

18 de março de 2022
logotipo da Zuma Array

Resposta da Zuma Array

Hi John,

Thanks very much for your feedback, it's great to hear that you'd recommend Zuma to others!

We're working on an android version of our app which we are aiming to release soon, you can keep up to date on any of our news and announcements by signing up to our newsletter at the foot of our website.

Kind regards,
Jon - Zuma Support

Avaliado com 5 de um total de 5 estrelas

I first saw and heard about this…

I first saw and heard about this product at my client’s house and I fallen in love with it, I bought 3 spotlight-speakers and I’m very pleased, I have recommended to families and friends. I love music, if you do too then worth having them

14 de fevereiro de 2022
logotipo da Zuma Array

Resposta da Zuma Array

Hello,

Thank you for your positive feedback and for recommending our products to your friends and family, we really appreciate it!

Kind regards,
Jon - Zuma Support

Avaliado com 5 de um total de 5 estrelas

the best thing ever

the best thing ever! I'm going to install in my bathroom too.

1 de fevereiro de 2022
logotipo da Zuma Array

Resposta da Zuma Array

Hi Maria,

Thank you for the brilliant review.

It's great to hear that you're enjoying the Zuma experience in your home and are looking to install in other rooms.

Please don't hesitate to get in touch if you need any assistance.

Kind regards,
Jon - Zuma Support

Avaliado com 5 de um total de 5 estrelas

I have two Zuma units installed in my…

I have two Zuma units installed in my study and I am absolutely delighted with them. The stereo effect is very noticeable and even at higher volume the sound is clear and crisp. Can’t recommend them highly enough

14 de janeiro de 2022
logotipo da Zuma Array

Resposta da Zuma Array

Hi CamberleyDave,

Thanks very much for your review. We're really pleased to hear that you have been so impressed with the audio quality of the Lumisonics.

Kind regards,
Jon - Zuma Support

Avaliado com 2 de um total de 5 estrelas

While the unit was ok to install

While the unit was ok to install, control on the app and play a variety of sources through, I would not recommend getting only 1 without having something to augment the bass frequencies (my bathroom is very small) because the Zuma is too bright and a little shrill, in my view - especially at higher volumes.

14 de janeiro de 2022
logotipo da Zuma Array

Resposta da Zuma Array

Hi Ashleigh,

Thank you for your review, we're pleased to hear that you found your Zuma device easy to install and control via our app.

We would always recommend installing more than one unit to experience Zuma at it's best but appreciate that this is not always viable in smaller spaces.

Thank you for taking the time to provide your feedback.

Kind regards,
Jon - Zuma Support

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