When my partner had tried to reset our router due to dropping wifi issues, the internet had stopped completely. James was very patient and talked me through each step, to try and isolate and fix the p... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Paul Lambert and Tom Ball were our Zzoomm engineers today 3/6/2026. Both lads were efficient, clean and tidy doing the installation, they were polite and explained what they were doing. Everything is... Ver mais
A empresa respondeu
I had an issue with my broadband speed so I called the helpline who promptly took my call and lucky for me I got Drexler as my call handler! He was professional throughout and managed to sort my iss... Ver mais
A empresa respondeu
I had some technical issues that had to be solved Zzoomm side, after a quick discussion with Matt from their technical team, he quickly got to how they could provide a solution, and I was up and runni... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Informações de contato
Fountain House, John Smith Drive, OX4 2JY, Oxford, Reino Unido
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,6
Excelente
8 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Alexandra
Alexandra, was perfect, asked why called and was clear with answers offering just the information needed with a nod to any changes that might be required. She is a real asset.
3 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hello Steven!
Thank you for the 5* Review!
We're happy to hear that Alexandra was perfect, that's exactly what we aim for. :)
Zzoomm Customer Care
Omar Razak and Michael…
Omar Razak and Michael jamieson-Anderson. Both very polite and did amazingly clean work.
3 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hello Kirsty!
Thank you for the 5* review!
We're happy to hear that Omar & Michael provided an excellent experience! :)
Zzoomm Customer Care
KHALID very helpful and sorted my issue…
KHALID very helpful and sorted my issue today
3 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Karen,
Thanks so much for leaving us and Khalid a 5* review, we appreciate you taking the time to let us know how helpful he was!
Zzoomm Customer Care
KHALED was a great help
KHALED was a great help, quick and easy solution to solve my issue.
3 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Kelvin,
Thanks so much for taking the time to let us know what a great help Khaled did! We appreciate the 5* review!
Zzoomm Customer Care
5 star customer service.
I am a new customer and after the new installation had a few problems due to my layout of my previous system. On contacting customer services I spoke to Jayvee. He was absolutely patient and lead me through each problem also making my broadband speed steady and reliable. Thank you for your help it was much appreciated.
3 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Leslie,
Thanks so much for taking the time to leave Jayvee such lovely feedback, it's great to hear he's doing such a great job to help! We appreciate you leaving us and him a 5* review!
Zzoomm Customer Care
Recently moved over to Zzoomm
Recently moved over to Zzoomm, had a slight problem with the landline on contacting customer services,i spoke to JAYVEE,and he was very courteous,helpfull,to say the least,the problem was sorted over the phone.
21 de maio de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Ken,
Thanks for t letting us know what a great help Jayvee was. We appreciate you taking the time to leave them and us a 5* review!
Zzoomm Customer Care
Khaled was a great help thank you!
Khaled was a great help thank you!
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Matt,
It's great to hear Khaled was so helpful! Thanks for leaving him and us a 5* review
Zzoomm Customer Care
Excellent service from ejay help me…
Excellent service from ejay help me alot
1 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Kimberley,
Thanks so much for leaving us a 5* review and letting us know what a great help Ejay was!
Zzoomm Customer Care
Quick friendly response from job which…
Quick friendly response from job which I really appreciate
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Charlie,
Thanks so much for taking the time to let us know Job was able to provide great service for you! We appreciate you leaving them and us a 5* review
Resposta da Zzoomm Full Fibre broadband
Hi Simon,
Thanks for leaving us and Mary a 5* review, we love to hear what a great job she's doing!
Zzoomm Customer Care
Great customer service from Khaled
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Paddi,
Thanks for taking the time to leave us and Khaled a 5* review! We love to hear what a great job he's doing helping our customers
Zzoomm Customer Care
Lori answered some really technical…
Lori answered some really technical questions with clear answers and possibly a solution to my WiFi signal being inconsistent throughout the house
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Darren,
It's great to hear Lori was so helpful with your technical query! We appreciate you taking the time to leave us a 5* review
Zzoomm Customer Care
Thankyou to Tom bull and Paul Lambert…
Thankyou to Tom bull and Paul Lambert goid service
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Candice,
It's great to hear Tom and Paul we're able to provide such a great service for you! We appreciate you taking the time to leave them and us a 5* review
Zzoomm Customer Care
MARC IVHANN Was so helpful and…
MARC IVHANN Was so helpful and informative. Dealt with my problem straight away and answered any questions I asked.
So glad I have gone with Zzoomm
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Julie,
Thanks so much for taking the time to leave us and Marc a 5* review! It's great to hear how helpful he was
Zzoomm Customer Care
Customer focussed technical support. Excellent.
I had some technical issues that had to be solved Zzoomm side, after a quick discussion with Matt from their technical team, he quickly got to how they could provide a solution, and I was up and running in no time. Very happy with their solution! Really helpful technical support.
17 de abril de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Simon,
It's great to hear Matt was able to do a great job helping you with your connection! We appreciate you taking the time to leave him and us a 5* review!
Zzoomm Customer Care
I've just spoken to Mary in technical…
I've just spoken to Mary in technical support who was very helpful. Thank you
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi David,
Thanks so much for letting us know what a great job Mary did to help you with your technical query! We appreciate you taking the time to leave her and us a 5* review
Zzoomm Customer Care
Very good experience
Very good experience, very helpful the customer service Mary, lovely assistant, very helpful
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Loana-Irina,
Thanks for taking the time to leave us and Mary a 5* review! It's always great to hear what a smashing job she's doing to help!
Zzoomm Customer Care
I was a bit disappointed that it took 3…
I was a bit disappointed that it took 3 phonecalls and numerous messages over 3 days before my router issue was fixed. The 3rd person I spoke to, Ellie, was amazing though and get the issue fixed straight away so many thanks to her. Zzoomm also apologised and gave me some credit towards my bill
29 de maio de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi there,
Thank you for taking the time to leave us feedback, we alays appreciate it. It's great to hear Ellie was able to help get your issue fixed as well!
Zzoomm Customer Care
My call was answered quickly
My call was answered quickly. Khaled was helpful and answered my query with no problem.
2 de junho de 2026
Avaliação não solicitada
Resposta da Zzoomm Full Fibre broadband
Hi Anne,
We appreciate you taking the time to leave us and Khaled a 5* review. Thanks for letting us know what a great job he's doing to help!
Zzoomm Customer Care
I had an issue with my broadband speed…
I had an issue with my broadband speed so I called the helpline who promptly took my call and lucky for me I got Drexler as my call handler!
He was professional throughout and managed to sort my issue within a few minutes and also provided an option for further support should the issue re-arise.
Thank you Drexler
2 de junho de 2026
Resposta da Zzoomm Full Fibre broadband
Hi Martin,
Thanks so much for taking the time to leave such lovely feedback for Drexler, it's great to hear what a smashing job he's doing! We appreciate you leaving us and him a 5* review
Zzoomm Customer Care
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