Good morning and thank you for your review. Having looked into your order we can see that on this occasion we did experience some problems with our supply chain in relation to the delivery of the goods you ordered. Our sales team did everything they could to try and get you the items in the timeframe agreed however on this occasion we were given misinformation from our delivery depot, something that is very unusual. I can see that a refund was issued a few weeks back and that this matter is now settled.

As you can see from the many positive reviews we have here on TrustPilot from customers who have rated us as “excellent”, we always strive to attain the highest levels of customer service possible, so we are naturally disappointed that you were not able to experience this and apologise for any inconvenience caused.