Amazing service such great.
It's Saturday one of the very few days I get off work. Service down in the area again, has been all day, can't go online, can't watch the TV, have no WiFi. Can't get through to any customer services. I have the privilege of paying £90 a month for this amazing provider, thanks Virgin media 10/10 such great, much amazing.
Resposta de Virgin Media
Hi Darran,
Thanks for your review, I am sorry to hear you're having issues with your services which has caused you to be come frustrated. You can check our handy service status here - virg.in/service - which will show any reported issues that may be causing the problem.
If your issue is surrounding WIFI connection and you have a Hub 3, you can use our Connect App here - virg.in/connectapp - which is a tool that scans your home looking for potential WIFI black spots. Our intelligent WIFI pods here - https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new - is a great way to fix any WIFI issues that the app may locate.
For anything more technical like email issues, 3rd party equipment, VPN's, Hub settings etc, please post your issue on our forums here - virg.in/VMforums - we have a great knowledge base and our team of faults agents will be more than happy to help.
For any other issue with your TV, broadband and landline, you can use your online account here - http://virg.in/myVM - to perform diagnostic tests on your services, it will indicate whether there is an issue and give you a brief overview of what the problem is.
If you need to speak to a fault agent on the phone, you can do so by ringing 0345 454 1111 option 1, 2 then 1, the best time to call is at 8am in the morning.
I hope all this information helps get things resolved for you.
Thanks,
Megan