Dear Ms Lewis,

Thank you for your review.

I am sorry to hear of the issues experienced.

We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If a part is incompatible, faulty or damaged, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund or replacement.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza