Dresses not delivered and no refund given!
I bought 4 dress and paid for next day delivery. Only 1 dress was delivered. I've emailed so many times and had no response. I have sent the one dress that came back but now I'm worried i will only receive a refund for the one dress and not the four. Customer service is shocking! Why provide an email address if your not going to respnd to them?
Resposta de Goddiva
Hi There 👋
Thank you for your feedback!
We are sorry to hear you didn't receive your full order! This is due to system error that caused an issue with a high volume of orders being partially fulfilled. Our CS team has helped to resolve the problem and has refunded/dispatched all the missing items as required.
We apologise that the response time was not within our 48-72hr time frame, unfortunately due to the fault our team received a high volume of correspondence from our customers and has worked through these to help resolve all pending queries
We really hope you shop with us again
Warm wishes
Goddiva
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