This company is a joke total scammers, do not use them. I sent my mobile to them over a week ago and received an email saying it was excessively scratched on the screen (still had protector on) also the body (always had protector) my phone is like new!! I asked for the mobile to be returned but they do not answer my emails, the telephone is an answer machine. This has been over a week now so I am now reporting them to Trading Standards