Hi John,

Thank you for reviewing us on Trustpilot and I’m sorry you received an incorrect item.

We have implemented measures to ensure the correct item they ordered but unfortunately, it appears that the sourcing store made an oversight on this occasion. Your review has been forwarded to the store team as feedback so they can take up necessary procedural enhancements.

Rest assured, we have a swift returns policy in place to safeguard customers against such issues and on reviewing our records, I see these details have been shared with you via email.

In case of further queries, please feel free to email us back and I will be happy to address any concerns you may have.

Regards,
Louisandra