Denied Day pass but still charged
Bought a Day pass online for £7.99 as I am staying in reading for the night , got given my code but my code was not getting accepted by the pods . Pushed the button by entrance for assistance multiple times but no one came . I then got a email saying my membership got denied or suspended however still had payment taken . Email told me to contact the gym manager however there is no contact number and no one was coming when I was pushing the button for assistance . So I didn’t have a gym session and lost £7.99
Resposta de PureGym UK
Hi Kasey, we're sorry to see this 1 star review!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your day pass account and advise why your account has been suspended .
We look forward to getting this sorted for you!
Thanks, PureGym