Dear Customer,

Please accept our sincere apology for the error the online team made regarding your recent order. We pride ourselves in great customer service, therefore we’d like to make things right. Please kindly get in touch with the online team directly in order to discuss the matter further. The team can be reached by telephone on 0808 234 5431, or send an email to estore-uk@pandora.net. You can also chat with us via our online chat service. You can find all the details here: Pandora Services Knowledge Base UK

We apologise for any inconvenience caused. We appreciate your feedback and will make every effort in the future to make sure similar mistakes do not happen.

Best, Pandora