We purchased the Baby Toddler Carrier through Etsy. It was absolutely brilliant however it sadly broke after some time. I contacted the company and I was met with complete understanding and willingness to make it right. They asked in detail what had happened - I was more than ok to share this as I could see they did not want this to happen again. After this they kindly sent a replacement. I cannot fault their customer service one bit.

Highly recommend this company and also the Baby Toddler carrier - it's fantastic.