Avoid this company like the plague
Avoid this company like the plague! I accidentally tried to book a taxi in Italy using Easy Rsv only to find that I had somehow ‘subscribed’ to a service that I never wanted and was about to be charged a monthly fee for. I promptly cancelled the ‘subscription.’ The way they promote themselves makes them look like a local expert, but despite confirming the booking had been made, no details of which taxi company would provide the service were provided, and so after 20 minutes of waiting for said taxi I had no way of checking whether a booking had in fact ever been made. In the end I used uber and managed to get a taxi in minutes. What a scam!
Resposta de Easy Rsv
Hello Sean Ling,
We sincerely apologize for any confusion regarding our concierge service.
Easy Rsv’s goal is to provide you with a personal assistant, available 7 days a week, to assist you with all your bookings: taxis, restaurants, hotels, trips, shows, and much more, according to your needs.
Every day, we help our clients by reducing the time they spend on reservations and offering them advice to simplify their daily lives.
We offer you the opportunity to try our services with a 3-day trial period for €0.01, before continuing with a monthly subscription that can be canceled at any time and is, of course, covered by a satisfaction or money-back guarantee!
The details of the subscription are clearly stated several times on our website, in a transparent manner, including a checkbox to confirm your consent. Furthermore, to avoid any misunderstanding, we send SMS and emails upon registration to remind you once again of our terms and present our services.
However, please don’t worry — our subscription can be canceled at any time. To locate your account and proceed with the cancellation, we kindly ask you to contact us.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if you are unavailable.
Kind regards,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04