I attended the 7:30pm STEP session on June 11 and was 12 minutes late due to extenuating circumstances. Tara Pullan publicly lectured me in front of the entire class, which felt embarrassing and inappropriate. Late arrivals should be handled privately or with a compassionate policy, not by shaming someone in public. This incident has made me hesitant to return.

I attempted to raise this issue with the staff and filed a formal complaint several months ago, but I have not received any response in five months. The lack of follow-up has been discouraging and adds to my disappointment with how concerns are handled.