The best thing about SimpleTalk is that their platform gives you everything you need to create an AI agent without having to code your own programs or train your own models. They are true to their name, they make it simple.

With the help of their team, we created an AI agent, which receives calls from air-conditioning technicians and customers, that answers questions of different levels of complexity, uses RAG for more informed question-and-answering, and executes a number of actions using APIs. We launched our agent three weeks ago and it is working as it should, receiving more than 40 calls a day.

Their team was always available to help, and answered all our questions through chat or through Zoom calls. We worked together closely with their implementation team to align our requirements with the AI's capabilities, and they worked hard to ensure the final product met our expectations.

We explored other platforms initially that offered more extensive tools and analytics, but they all required far greater time and effort commitments. In the end, SimpleTalk stood out because they offered exactly what we needed without unnecessary complexity. Their platform made creating an advanced AI agent not only possible, but surprisingly straightforward.