Thank you for taking the time to share your experience — I’m truly sorry for the frustration you went through. I completely understand how disappointing this must have been, especially when you were excited about the product and did your best to follow our sizing guidance.

I’d like to clarify a few points, as there’s understandably some confusion:

Walkee Paws is a U.S.-based company, though we do ship to Canada and many other countries. We always try to be transparent about this, but we recognize that international returns — especially across the U.S./Canada border — can be inconvenient and costly.

Customs and international return fees are unfortunately set by carriers and border agencies, not by us. We know those costs can feel excessive, and we sincerely wish we had control over them.

Regarding sizing, while our system works well for many dogs, we absolutely acknowledge that no single design fits every body type perfectly, and we’re continuously working to improve guidance and fit support to reduce situations like this.

Your feedback is important and has been shared internally — especially around clearer communication for Canadian customers and return logistics. We genuinely regret that this experience overshadowed what should have been a positive one, and we’re sorry we didn’t meet your expectations here.

Our customer support will reach out to you within 1 business day to assist you better.