Avaliação sobre Lookers - Vauxhall Birmingham


Avaliado com 5 de um total de 5 estrelas

Warning light inspection

Took my Insignia that i'd purchased a few weeks prior in for an engine management light inspection. Luke was my service advisor on the day, was very helpful, explained what would happen and kept me updated throughout the journey. When i'd told him about the date of purchase he reassured me immediately that even if my warranty wouldn't cover it, the business would cover the cost of any repairs needed.
Had a very sincere and personal email from the General Manager Gareth following my visit too, asking if everything was now satisfactory, and apologising for having to bring the car back for work so soon after my purchase.
All in all a great experience.

21 de janeiro de 2026
Avaliação não solicitada

Resposta de Lookers

We're glad you enjoyed your experience and appreciate you highlighting the service and communication you received. It's great to hear that the team provided reassurance and support. Thank you for your positive feedback.