I have been a member at PureGym Stevenage for more than 3 years, and for a long time the value for money was very good for the service provided.

However, recently the service has deteriorated. Classes are being cancelled without notice and there is no clear policy regarding minimum attendance, which is frustrating when you plan your time around them.

Unfortunately, when raising concerns about this, the staff response has not always been professional and has felt dismissive. I hope management takes this feedback seriously and improves communication and customer service going forward.