Dear Mr. Tom,

We sincerely apologize that the swivel function of this fixture did not meet your specific application requirements. Customer satisfaction is our top priority, and we have been actively communicating with you via email to reach a fair and reasonable resolution.

Regarding the delivery timeframe, we would like to clarify that at the time of purchase, the Standard Shipping (4-6 weeks) option was selected. Our records confirm that the package was delivered successfully within this estimated window. For future orders or for customers requiring tighter deadlines, we do offer Expedited Shipping, which typically arrives within 1-2 weeks.

Furthermore, we would like to clarify that we do have a formal return policy in place. As an international seller, we often suggest alternative solutions first to help our customers avoid the high cost of overseas return shipping, which can sometimes exceed the value of the product itself. However, as requested, we have already provided our warehouse return address to you via email. If you wish to proceed with a return for a refund, please ensure the product is sent back in its original packaging to the address provided. Once our team receives and inspects the item to verify its condition, we will process your refund immediately.

We remain fully committed to resolving this matter professionally.

Sincerely,
Aletta
Vakkerlight Customer Service Team