UPDATE - March 18, 2026:
Following my initial review, CEO Nick Verity reached out directly to resolve the situation. He took accountability for the communication failures, informed me that the account manager responsible for the missed check-ins was let go, and issued a 50% refund to settle the dispute. While the initial engagement did not work out, I appreciate leadership stepping in to make the financial side right.

Original Review:
What did I dislike about Cleverly? The "Bait and Switch" approach and broken promises. I paid a $2,500 "Implementation Fee" plus monthly retainers for a "Done-For-You" managed service, expecting expert strategists. Instead, my account manager dismissed my specific, high-value copy targeting C-Suite decision-makers. He pushed generic, high-volume "spray and pray" campaigns. When I demanded better targeting, I was told setting up specific campaigns was too much work for them.

The timeline of broken promises is extensive:

Oct/Nov 2025: Had to chase my account manager for promised weekly reports; received zero usable updates.

Dec 2025: CEO admitted the managed strategy wasn't working, promised a free month (January) on their Do-It-Yourself platform, and promised a "regroup".

Jan 2026: I was ignored for 19 days when requesting onboarding instructions, losing most of my "free" extension. The regroup never happened.

Feb 2026 to Present: Despite failing to onboard me, Cleverly resumed charging my credit card for a system I never launched.

Additionally, they show ongoing security negligence. I flagged a major vulnerability (default passwords), which was dismissed because they "haven't had an incident yet."

I wanted a strategic partner to handle high-stakes B2B outreach. Cleverly did not solve this problem. The result was nearly half a year of wasted time, zero clients, and a masterclass in poor customer service. I paid over $4,000 expecting B2B experts who should have known how to execute my strategy. Instead, they changed the approach midway, ignored me, and billed me for undelivered services. They are a volume shop designed to send spam, not a partner designed to generate revenue.