I ordered a brass cleaning product from Batley DIY about 7 weeks ago and have still not received it. I have tried calling and emailing numerous times with no response. I don't like writing these reviews (in fact have never done so before) but I sent an email warning them that I would be writing one, 2 weeks ago, and still nothing. I see from some previous negative reviews that they respond after the review. Well that's too late I'm afraid. The damage to your reputation is done. I recommend you DO NOT ORDER from this company they have stolen my money