Just had an email to say no more click and collect for books (that's the only thing I use The Works for). And on contacting them you won't even be able to order the titles you want from a store. My nearest stores are over 10 miles away and have limited paperbacks so I have always surfed all the titles on line and click and collected them from store. This is so disappointing, probably won't be travelling all that way to store to find no titles I really want.