Brenda James

Parcel arrived promptly and was really nice for a valentines surprise.

I was really worried but I got a very quick reply and was given very helpful advice from a very polite and friendly person.
Also a follow up with facts and figures for me to look at.
Eased my worries so much.

A voucher that I bought had run out due to the person having ill health, I tried to extend for a fee and was told I am too late by 2 weeks and no option to cancel the voucher and issue a new one for a fee. meanwhile they have my money and yes I understand about expiry dates but in exceptional circumstances they should be able to facilitate a new voucher. will not use these again. customer services is non existent.

I have gift cards that expired due to health issues I was unable to use and was told quite bluntly that there was no way that I could get these replaced. Not good customer relations.

Although it took a while to arrive it was lovely and well made so worth the wait.
We are very much a forces family and this was ideal.

Although it took a while to arrive it was worth the wait lovely present and beautifully finished.

This company charged me over £100 for putting me in touch with an electrician when I thought they were the electrician.
I pointed out that I would not have paid over £300 for an electrician just to look at the job. I would have contacted the electrician myself not used a go between for that money.

From ordering to delivery the whole experience was so easy.
The delivery was done very efficiently and the crew were very polite .

Easy to understand

I have had a couple of things from here and always prompt delivery and pleased with the items .

It was very easy to operate and understand

It took me months but at long last I have had a full refund from this company but it should not have occurred. This company needs to change how they get business.

What a great site for that present that is out of the ordinary. Delivery was very prompt and overall great company to deal with.

I am still waiting a refund for the money they took without permission . They say they have no record but then tell me how you robbed me if you don’t know me. It’s been months and now ignoring me.

I did not want membership and they never made it clear that I had. No email, no welcome pack which would have alerted me to their intentions and apparently no record of my email address. I have tried to cancel when they took an unagreed payment. I am a pensioner so would not have agreed to continued subscriptions being taken. I want to make sure my name is removed from this site and no more request for payment. Not made easy by the company. How do I make sure this company cancel all information/membership. Avoid this company not helpful.

Very impressed with both men who dealt with the delivery and connection with no problem at all and they were polite at all time.

Always very prompt service and easy to do repeat order

So easy to find what I wanted

I was having trouble downloading the programme and had to contact ZAK and I have to say the response was very quick and helpful.

With clear and precise details I was able to rectify the problem immediately.

This is a beautiful statue and makes a lovely anniversary present. It was very securely wrapped and arrived when promised.