JANE

Placed order and paid on the 13th March. Now the 22nd March. NO updates just tells me when I log on to my account items in process. They were in stock. Surely you should have contacted me with some updates or tell me the items are not available? Very disappointed again.....

Have just received an email to say you have finished with on line orders. So glad we have a local shop to go to. Always a great store to shop in.

You contacted me through Trustpilot and said to message you on your help page about my missing item which I did. NO proper reply only a TICKET number. You have had my money. So send the item I ordered or refund me. You sent on the 1st March a Royal Mail tracking number which is not recognised by the Royal Mail tracking. Very disappointed.

Order placed on the 1st March tracking number Royal Mail provided. Dispatched on that day. Tracked numerous times, number not recognised. It is now the 9th of March. No updates. Will my watch arrive soon or I would like a refund. Very disappointed.

Always pleased with my purchase and delivery from Fortnum & Mason.

I HAVE A NECTAR CARD AND SHOP ON LINE FOR MY ITEMS TO BE DELIVERED. SO WHY DO I HAVE TO UNLOCK MY NECTER PRICES?????? WE ARE A DISABLED HOUSEHOLD AND I DO NOT ALWWAYS REMBER TO DO THIS, SO I HAVE NOW REALISED I AM MANY MANY POINTS DOWN. THIS IS NOT FAIR AND I DO NOT THINK IT SHOULD BE ALLOWED ESPECIALLY WHEN HAVING BY NECESSITY TO SHOP ON LINE.

DISGUSTING NEW SITE A DISGRACE WHO CAME UP WITH IT? MAKES NO SENSE. YOU GUESSED ME NO LONGER PLAY. BUNCH OF BRAIN
D--D IDIOTS. GOODBYE. YOU ARE GOING TO LOOSE MILLIONS.

Here we go again the usual service. Medication on 24hr delivery. Yes it arrived but not to us next door neighbour.

Having had problems with my orders, they have now satisfactorily been resolved. Thank you. Much appreciated.

This is now just beyond belief. I received my items from you today which I ordered on the 25th Dec 2025 today is the 8th of Jan 2026. Two items one yet again damaged. So now I have to have another journey to return this damaged item. I have contacted you by email for your advice and about refunds. I would appreciate if you could resolve these problems I am having with my orders. Thank you.

I seem to have nothing but problems. I received a damaged item which I am returning and another sale items I ordered on the 25th of December 2025 I have not received and know dispatch updates and it is the 3rd of January 2026?

Yes I know it is xmas and staff are on holidays but I have emailed you on your contact form on two occasions. Firstly to ask why I was told the item I purchased would be delayed because awaiting stock then next day the item arrived. Then I sent you another email asking how I could return the item for a replacement or a refund as the item was broken, NO reply again? So where do I go from here? Very disappointing.

Here we go again always problems with New Look and deliveries. Message sent my delivery was going to be delivered today Friday, then it was delayed. Then I was told that my delivery had been dropped off at 12.30 lunch time. Lies, and I can prove this, we have 24hr security on our property and there is no evidence that anyone as made a delivery. Evri have not sent proof of the delivery which they normally do and never any problems with our local courier.
UPDATE; 10.30 the parcel as arrived this morning (Saturday 20/12/25)

Previously I have been pleased with ordering from John Lewis. I ordered a mobile phone on the 30th Nov and I have had no updates when this will arrive. OK yes it does say 2-7 days delivery, it is now the 3rd of December surely I should have had some updates on delivery?

Love your jewellery but it is the jewellery I want to see close ups of not the model who is wearing and displaying the item of jewellery.

Excellent. Fast delivery and excellent service.

No problems. Pleased with everything and I am hard to please. Well done, if there are problems I will certainly let you know.

ORDER NO: HY779812503
WHY DO I BOTHER ? ALWAYS PROBLEMS WITH ONLINE ORDERS.
PLACED ORDER 5TH OCT, ARRIVING BY FRIDAY 10TH OCT. STILL SAYS AWAITING DISPATCH. YOU HAVE MY MONEY SO I WOULD LIKE TO KNOW WHEN I WILL RECEIVE MY ITEMS.

I spent £60 plus and try as I might I could not log into my account, changed password ect. So I lost all the points I would have received to add too my Boots card. This is not the first time I have had this problem. Can they be added? This is my order number. 759964338

We are a Disabled household.
The easiest way for us to grocery shop is on line.
Asda never caused any problem with deliveries/time slot until now with their updated web system, if it's not broke don't fix it. Today our delivery 3.00 - 4.00 is delayed and that's it, no reason, so will I get my order or not?
UPDATE> Yes received my delivery. Arrived three minutes past 4.00 and lovely delivery driver we asked him what was the problem and he did not know anything about the delay or any message that had been sent to us. He looked most surprised. So I hope this problem does not happen again.