PureGym Reading used to be good. I have been a member ever since it was open. Classes and trainers used to be really that good and I enjoyed coming mostly everyday. But now it's going downhill classes are awful and good trainers are gone. Please sort out otherwise you will lose loyal customers like me.
15 de janeiro de 2025
Avaliação não solicitada
Resposta de PureGym UK
Hi Conchita- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and are sorry to see this is one star. If you have suggestions regarding the classes, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Very expensive!!! Charged me for £730 for a simple job of changing the drainer on my shower cubicle 😕 You have to sign a contract in a rush on same day and I didn't read all the small print. It's £230 an hour plus same amount any part of portion of an hour. He did only an hour and 20 mins I still have to pay for 2 hours plus you pay call out charge of £49 even though you let them do the job! Ridiculous! Daniel the plumber was nice though. I just wish they will give me an estimate first how much it will cost me. Never again!
21 de outubro de 2024
Avaliação não solicitada
Resposta de Swift Plumbers
Dear Conchita
We sincerely apologize for any inconvenience you experienced and regret that our service did not meet your expectations. Swift Plumbers is dedicated to providing fast, reliable emergency assistance, so it is concerning to hear of your dissatisfaction with our service. Please be assured that we take all feedback seriously and are already looking into your case to understand what went wrong.
In terms of pricing, we strive for transparency and aim for our fees to reflect the urgency and quality of the work we provide. We apologize for any confusion that may have arisen and are committed to enhancing our communication to prevent such issues in the future.
We would very much appreciate the chance to resolve this matter directly and investigate any concerns further. Please contact our customer service team, who will be happy to assist in addressing your concerns.
Warm regards, Customer Service Team Swift Plumbers
Gym trainers putting more effort to make the class harder and yet more fun and enjoyable at the same time which I like.
13 de abril de 2023
Avaliação não solicitada
Resposta de PureGym UK
Hi Conchita. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Your feedback will be passed onto the club and action will be taken.
It’s great to hear you enjoy using the gym overall!
I love this shop but hard to get a staff to ask ...?!?
14 de abril de 2021
Resposta de FRASERS
Thank you for taking the time to leave a review we really appreciate it. I am sorry to hear you have been unable to get staff to help you in store please accept my apologies got this.