John

Hi John,

Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information.

We advise all customers that if they wish to cancel their account, please do not simply uninstall your software, you need to contact us to cancel the account.

To ensure a smooth cancellation process, we offer two convenient options for you to choose from. You can either cancel your subscription or request a cancellation by following the steps outlined in our Help Center.

Alternatively, if you prefer direct assistance, you can reach out to our dedicated customer support team by completing the form and copying your review. They will be more than happy to assist you personally - https://help.totalav.com/en/trustpilot

Kind regards,
TotalAV Customer Care Team

Hello John,
We regret to hear about the difficulties you experienced with your booking and our support. We apologize that our service did not meet your expectations and for the lack of communication. We appreciate your feedback, and we'll investigate these issues to improve our customer experience. If you would like further assistance regarding the same, we request you to contact our customer support on the following link: https://support.thetrainline.com/en/support/tickets/new
Thanks again,
Adolf

Hi John,

We're truly sorry for the poor experience you've had. We understand how disappointing and frustrating this must have been, and we sincerely apologise for the inconvenience caused.

Thank You,
Yodel Team.

Thank you for your feedback. We're sorry to hear that your experience has not met expectations and appreciate you taking the time to share your concerns.

We understand how disappointing it can be when service falls short, especially when processes are not followed correctly.

If you're still experiencing issues or would like to discuss your concerns further, we’d be happy to help. Please contact us on Webchat via https://www.britishgaslite.co.uk/, and we’ll do our best to resolve the matter promptly.

Thank you again for bringing this to our attention. Regards, Tony

Hello John, Thank you for taking your time to leave us a review.

I apologise for the wait time at present when contacting us. If you would like to discuss this further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can discuss your cover selected.

Kind Regards,
The Cycleplan Team

Hi John,

Thanks for taking the time to leave us a review. We're sorry to hear you've had a less than great experience.

As Trust Pilot is a 3rd party review site, we have no access to your account information, nor are we able to enter into a conversation with you to assist here directly. So we can look further into this, please get in touch. We have a vast variety of ways to contact us for help or support and I have listed a few here for you:

Call: 150 / 0345 454 1111
WhatsApp: 07803089684
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Other contact options can be found here: virg.in/contactvm

Hi John,
Thanks for taking the time to leave a review. It is very disappointing to hear about the experience that you've had with us, I can assure you that this isn't the standard of service that we aim to provide.
We will take your feedback onboard and pass it on to the relevant team for quality training and improvement. If you need to speak to our team to raise an issue with us, please do not hesitate to contact us. We have a vast variety of ways to contact us for help or support and I have listed a few below for you:
Call: 150/03454541111
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Thanks,
Akua A

Hello John.

Thank you once again for posting a review - we are sorry that you are not happy with a previous response.
Trust Pilot is a 3rd party review site and as such we have no access to your account information, nor are we able to enter into a conversation with you to assist here directly. This is why we post a variety of contact methods so as to best get the help you need.

Hi John,
Thanks for taking the time to leave us a review. We’re very sorry to hear that you feel this way and we’re keen to know more so we can help put things right.

Please get in touch using one of the following contact methods;

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
And we can help from there

Thanks.
Martin

Hi John,

We are truly sorry to read of your recent experience with us and hope that you're doing okay. We would like to learn more about your situation, as you have mentioned that you are unable to message us via our social media channels, could you please email us at Care@rac.co.uk including the reference #66029 and your details, and we'll work to address any of your concerns. We appreciate you for bringing this to our attention.

Thanks,
Pavi

Hi John,

We're very sorry to read about your experience and that you're still waiting. We’d like to understand more about what happened, so please send us a direct message on Facebook, Instagram, or X with your details and quote the reference #66029, and we’ll work to address your concerns. Thank you for bringing this to our attention.

Thanks,

Ellie

Dear John,

It's nice to hear about your positive experience.

We’re grateful that you took the time out to leave us a 5-star rating.

Kind regards,
Alexa from Aklamio

Hi John,

Thank you for leaving a review. We're keen to look into your particular experience further and invite you to respond to the request for more information sent via TrustPilot so that we can validate your comments.

Thanks in advance,

The Sterling Insurance team.

Hi John,

Thanks for your review. I'm sorry to hear that you're unhappy with your experience. I'd love to know more about what happened, to see if we can help you and also learn from your experience so we can improve our future services. If you'd like us to look into your case in more detail, please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com. We'd love to hear from you.

Ashleigh
easyJet Customer Services

Hi John

I am sorry to hear about your frustrating experience. We apologise for any confusion or inconvenience caused. Thank you for taking your time to leave us a review and share your concerns.

Thanks
Jo

Hi John

I am so sorry to hear you have been left feeling this way, this is never our intention. If you require assistance, please do not hesitate to email us via ReviewFeedbackSupport@admiralgroup.co.uk. Thank you for taking your time to leave us a review and share your concerns with us.

Thanks
Jo