Terrible Experience for a returning customer
Terrible experience with this company, I bought a key from them which I have done several times without issue, when I followed the exact instructions to activate the key I got an error so opened a support ticket where they responded from 2nd line support that they don't have any of these keys in stock and sorry for any inconvenience, I told them I want a refund as I never paid for a pre-order to wait until they get stock in for it, I then got replies from different staff offering technical support for the key that they already admitted is not valid as it is not in stock! Then this morning after back and forth all weekend I get an email stating that they need to sell the key I was given (which isn't valid!) before they can offer me a refund which is shocking. I sent them a screenshot of their 2nd line support email and asked for either a working key which I paid for or a refund, I have asked this multiple times but get tech support I don't need and basically given the runaround. Very unhappy customer and now I've been a customer of theirs for years now, no longer, please anyone reading this understand that their codes if they do not work 1st time you are going to have a hard time getting it resolved. Never going back again and really upset at the different responses from different support staff for every email and none offering me a solution, this is their issue and I never got what I paid for, my card provider says I need to wait for them to fix but ultimately I'll need to claim through my card provider to get my money back, avoid!
22 de fevereiro de 2025
Avaliação não solicitada