NV

Nicki Valentine

Reino Unido

Avaliações

Avaliação sobre Solopress


Avaliado com 5 de um total de 5 estrelas

Once again Katie Duke went above and…

Once again Katie Duke went above and beyond to help me today. The 5 stars are absolutely for her.
There have been a few "glitches" with orders at your end, which have been stressful with deadlines, but every time Katie has done everything in her power to sort it. She is the reason I didn't take my business elsewhere. Thank you Katie.

20 de março de 2026
Avaliação não solicitada

Resposta de Solopress

Good morning,

Thank you for your honest and thoughtful review!

I’m really sorry to hear there have been some issues with your orders, especially when working to deadlines, I completely understand how stressful that can be. That said, it’s fantastic to hear how much of a difference Katie has made in supporting you and getting things resolved each time.

I’ll be sure to pass your kind words on to her, she’ll really appreciate it. We’re also grateful for your continued trust in us, and we’ll always aim to improve your experience moving forward.

If there’s anything we can help with, please don’t hesitate to get in touch.

Kind regards,
Jessica Fearn

Avaliação sobre Heart Internet


Avaliado com 5 de um total de 5 estrelas

Fantastic support

My experience with support prior to this had been a little hit and miss, but not this time.
Andrew Welsby provided fantastic support. Not only did he answer my query, he explained all my options. He went above and beyond to assist me, which he did in a friendly, professional, and personal way... no generic responses at all.
Absolutely fantastic customer service. Thanks Andrew!

28 de outubro de 2025
Avaliação não solicitada

Resposta de Heart Internet

Hi Nicki,

Thank you for the fantastic feedback! It’s great to hear that Andrew Welsby went the extra mile and provided such clear, personalised support, just the experience we aim for every time.

We’ll be sure to pass on your thanks to him!

Kind regards,
Chris

Avaliação sobre Yodel by InPost


Avaliado com 5 de um total de 5 estrelas

Driver was friendly and professional…

Driver was friendly and professional and went out of his way to help even though he was under time pressure due to the volume of deliveries. Excellent service and a credit to the company.

12 de dezembro de 2019
Avaliação não solicitada

Resposta de Yodel by InPost

Hi, thank you for the positive review. We appreciate it. Have a lovely day. Kind regards, Yodel Social Media Team.