Paul

Hi Paul. Thanks for taking the time to leave this review, we're happy to see this is 4 stars!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall!

If you have any specific concerns relating to this matter, please speak with a member of the gym team where they will be happy to assist with this further.

Thanks, PureGym

Thank you for your comments.
It is always nice for our staff to hear from a customer who has had a positive experience.
I hope we can help you again soon.
Kind regards
Sorcha

Hi Paul,

I am sorry for the issues you have experienced, I'm so glad you are pleased with our customer service!

We pride ourselves on providing the best care to our customers and are always looking for new ways to get better at it, so your review is not only appreciated by us but hopefully will be by all our future customers that will benefit from the improvements that you have helped us make!

Should you have any other needs please don't hesitate to get in touch via your MyAccount page or contact the team on the phone or on live chat Mon - Fri 9am-5pm Sat - 9am-4pm.

I hope you have a great day!

- Deepak

Dear Paul,

Thank you for taking the time to leave us a review, your feedback is important to us.

Firstly, I would like to extend our sincere apologies that you were unhappy with the service you received.

I tried to call you today to discuss this further, unfortunately I was not able to reach you. I have looked into you account, could you please submit an up-to date reading to allow us to produce a more accurate bill.

Should you require any further assistance, please do not hesitate to get in touch with our customer service team.

Many thanks,
Ahmed
The Together Energy Team