Gina

Kirsty in Beverley store was so so amazing, it was the 1st time we visited the store , loads of stuff to buy at reasonable prices and we were not too sure what to buy but Kirsty went around the shop to get some stuff for us and also gave good recommendations on what would be appropriate the kids age range. Kids were happy. And many thanks to Kirsty , was very friendly, professional and attentive.

The books arrived on time , thank you

I ordered a birthday card with paid next-day tracked delivery. The card arrived several days late — after the birthday had passed — completely missing the purpose of my order.

Moonpig’s customer service was slow to respond and dismissive, focusing on the card design rather than the timely delivery and message, which was the issue.

Despite multiple requests for a full refund and goodwill compensation, Moonpig only offered a refund or credit for the delivery charge — refusing to refund the card itself . Emails from them in the end were not nice , there was no Dear so and so or good afternoon....

I find this unacceptable and have escalated my complaint to RetailADR and Trading Standards. If you need a reliable service for time-sensitive occasions, consider other options.

Money was easy to send and no issues on other end

Late delivery, very small frame, was uncomfortable so had to return yesterday

Staff were very understanding, quick to respond to issues and did a follow up to check my well being after accident.