customer

My mother bought an item of clothing from Quiz and went to exchange it for the same one. Unfortunately, she accidentally removed the tag, so she took it with her separately.

The incident took place at the Quiz store in Manchester Arndale, at approximately 1:55 p.m. on 17 October 2025. There was a young woman at the till who immediately called the manager, who rudely said she wouldn’t make the exchange. We explained that it’s quite common for tags to come off when trying clothes on. The manager, visibly irritated, went to the back to speak with someone, then returned and completed the exchange — but with a very unfriendly and intimidating attitude.

It’s truly disappointing and upsetting to encounter such rude, unpleasant, and discriminatory behaviour from staff and management in a store that isn’t even busy. While we understand that tags are usually required to be attached to the item, it’s perfectly normal for them to come off. My wife works in retail, and I myself worked for many years at Primark, and we have never seen anything like this. In fact, what’s really required is the receipt — which my mother had, along with the original tag — it just wasn’t attached to the garment.

This isn’t the first time Quiz has shown such poor customer service and lack of friendliness. There are plenty of people looking for jobs, and if the staff at Quiz Manchester Arndale take no pride or satisfaction in theirs, perhaps they should consider leaving. The rude and intimidating behaviour of the manager, who even threw the exchange receipt towards my mother, was extremely unprofessional. Combined with the lack of friendliness from the younger assistant, it reflects very poorly on the image of Quiz Manchester Arndale’s customer service.

I went to the store on Regent Road today, and to be very honest, it won’t leave me with great memories. I was assisted by three people.

First, I asked a young lady for help, but before I could even finish speaking, she rudely said, "My colleague will assist you in a few seconds." Sometimes, it’s not what you say, but how you say it—that makes all the difference.

Then, her colleague arrived. He had a very serious and cold expression. I asked for a size 12 in children's Nike trainers. He went to fetch them and barely looked at me when he returned. Then I asked for a size 13. This gentleman, however, was kind and friendly—I appreciated that.

Finally, I made my payment between 10:30 and 10:39. I took the size 12. I was served by the same lady who had initially dismissed me when I asked for help. She was not at all friendly, showed no enthusiasm for her work, and had no smile on her face. I understand that we all have good and bad days. However, out of three staff members, only one provided good service, which is very disappointing.

The store does not offer a welcoming atmosphere due to poor customer service. There is no reason for this, as it is not a busy shop. That makes it all the more disheartening. I don’t understand why they hire people with no passion for their job when so many unemployed individuals would be grateful for the opportunity.

Pure gym does an excellent job. But I recommend that you leave a warning to customers to put all fitness and bodybuilding accessories in their respective places. Don't take it out of place and leave it out of place, because the space is disorganized and not very recommendable.