Scott Niven

Hi Scott,

Many thanks for your review. We’re sorry that you were unhappy with your experience at the point of inspection.

Unfortunately, if the buyer identifies any issues which were not listed on your selling profile, they may look to cancel the sale or adjust their offer at the point of collection to take this into account, as your offer is based on the accuracy of the information provided and advertised on your profile.

In this instance, the buyer identified some mechanical issues with the vehicle, including both rear shock absorbers needing replacement, an engine management light, and a broken/jammed tow bar, which we were not made aware of prior to listing your vehicle. The only imperfections declared during the qualifying process were cosmetic issues.

You’re never obligated to accept a lower price, of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price.

We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we're pleased that you were ultimately able to complete the sale of your vehicle, and we wish you all the best going forward.

Kind regards,
Jamie
Motorway Escalations Team

Thank you for leaving such an encouraging review

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist