Do NOT select this voucher
Occasionally, I receive vouchers to spend online. However, I very rarely shop online. This is due in part to my being blind (it's easier to check items are what I need than to deal with the excuse for customer service generally available online), partly to support local businesses and also because I buy things that I actually need and not what marketing tells me that I want.
Browsing through the selection of options for redeeming my most recent voucher, I came across an option that turned out to be the "youchooseagift" website boldly telling me how I could spend my voucher "almost anywhere" - well, it's time to contact Trading Standards about this violation of the Consumer Protection from Unfair Trading Regulations (2008), - a nifty bit of E.U. consumer legislation that's replaced the old Trade Descriptions Act[1968]. These laws are intended to protect us from wildly misleading claims. It also offers us some defence against the dishonesty of deceptive claims like this one when they are overtly just cashing in on a shamefully low effort scam.
"youchooseagift" and I have appear to have a DRASTICALLY different understanding of the word "almost" (a word they have clearly included believing it would stand up in a court of law).
"Almost anywhere" is all the detail they provide, meaning the deception is as much about the omission of consumer guidance as it is their inaccurate description of not a single store or outlet that I ever use.
No doubt, they're depending on people abandoning the relatively small value of a voucher rather than go up against yet another shameful excuse for customer service - allowing them to comfortably pocket it themselves.
First, you're required to create an account (but of course you are), so they can maximise your value in terms of data acquisition (and the subsequent sale of said data). Once you've handed over what's needed for them to track your online activity and plunder existing data registers.. only then do you qualify to view a selection of outlets that are a small subset of those you gave up having been blinded by the dazzling ambiguity of a statement like "almost anywhere".
Recognising that I had at least 4 times as many options prior to falling prey to a grade A scam.
I have no sense of embarrassment as many victims of scammers do. Working in customer service (including the high end retail sector) and as a qualified and certified mystery shopper (Yes! That's a thing) I know the process and so immediately begin with tackling their obligatory (and highly insulting) bot, with a vocabulary akin to that of a 7 year old dyslexic.
They're fully aware of how useless and frustrating these "tools" (that cost them almost nothing - do you see what I did there?) are, but prompt & accommodating, personal responses don't leave despondent consumers walking away empty handed.
This, your honour, is a SCAM.
It's important to give the company a chance to remedy their "mistake"(imagine the consequences of making mistakes like these in your job). Remaining polite and open to being proven wrong, the email back and forth ensues; naturally, a refund is out of the question (I'm not even going to mention the evidence I have illustrating the abundance of trackers they are firing at my device). No. It's not that I can't see the pitiful selection of "almost everywhere" outlets that have also been scammed into colluding with youchooseagift; I could even see the majority were opportunities for me to (by way of a charity donation) again, leave empty handed. Without stating otherwise, the likelihood is that no more than 5% of that donation will ever reach a charitable body. I give to the charities I want when I want to, thankyouverymuch. I prefer not to be blackmailed, bullied or shamed into doing so - it leaves a nasty taste. Of course, it's no surprise that this ends with (you all know the words by now) them being right (blameless) and consumers being wrong (their meal ticket).
Yet again they remind me how "This card can be spent almost anywhere".
That's patently untrue, but I now have all I need now to illustrate my providing reasonable opportunity to provide what was promised,
remedy and/or reparation.
Of course, there is a far simpler way to deal with scams like this.. just don't deal with them at all.
2 de junho de 2025
Avaliação não solicitada