Almost 5 stars
I ordered a washer dryer which was easy to do and ao were coming out better for money which is why we went with them, I had a phone call the next day to confirm my order and to pass on any details like if there are stairs or issues the installers could face and the person I spoke to was really kind and helpful. I had a text the night before the installation day to state the time slot I had and the gentlemen turned up well within that time which was great. There were only a couple of things that sadly prevent me providing 5 stars... Two gentlemen turned up, 1 had a few years experience whilst 1 had only been on the job 4 weeks, the one with the lesser experience came in the house with shoe covers on to protect our carpets and was really careful with what he was doing, you could tell he was eager to learn and he did whatever he was told to do with a great customer service attitude. The one with more experience came in without shoe covers on and treaded mud all over our cream carpets because it was the day where it was really windy and wet outside, we then put towels down leading through the landing to protect what hadn't been stepped on and from the leakage that came from our old washer dryer. When they installed the washer dryer they were lining it up with the cupboards next to it but were not able to get the alignment and decided it was good enough that they then decided to leave. My partner and I spent the rest of that evening trying to balance the washer dryer so we could get the legs out to even balance it and to get the cupboards in line with each other. I understand integrated appliances are not easy but for paying the price we did for the installation I feel we didn't get the best service of that. Over all the installers were polite and friendly and the person I spoke to on the phone when we ordered gave a really nice service too.