Problem not resolved in the slightest
4th September 2025 Update.
Thank you for your message that you very kindly sent TWICE but I’m replying to inform you that the issue has not been resolved in the slightest.
What are you up to - your answer to the original complaint was an email saying how did you enjoy the joining process when in fact I had been promised an access code.
Now you write saying it’s been resolved when in fact nothing has happened at all???
Resposta de PureGym UK
Hi Graham - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear there was an issue during the joining process. This appears to be resolved, but if you o need further support we would ask that you please please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. As this is a public review, we would also ask that you remove your phone number. Thanks, PureGym