1-800-PACK-RAT Avaliações 1.415

Over charged us for everything what's the point of a quote if you don't tell people about the 400$ in fees you add! Can't ever get them on the phone! And don't call in to have them pick up your pod that's an extra charge they don't tell you about either! All in all what was going to save me money cost me 1000$ in a month! Check your receipts too because they double charged me for delivery! I will never again use this service! PODS was so much better it's worth the little extra. This was just a headache!

1800packrat is untrustworth! Their driver sped into our driveway running over and killing our napping dog. The driver admittedly stated he was speeding, that he wasn't looking and the he was hugging the left side to avoid a small pot hole this resulting in the murder of our dog. my teen children had to witness this mortifying disaster and we're screaming in terror to which the driver only spewed his excuses and had to be told by our neighbor to apologize. I was assured by the driver I would be contacted by the company with condolences and to make this right. The company has since left my family in the dark and it has been over three weeks. I have contacted the company myself multiple times and was transferred to a third party insurance who seems lost on the matter and stated there is not enough information to help me. If packrat cannot take ownership for such a big mistake how can you I trust them with your belongings? I personally will never use packrat.

Stop, don’t use Pat rack we were ripped off put a claim in. It was not honored cannot prove that we were ripped off.

Reaching someone here is like reaching the IRS. The onsite navigation is poor and not intuitive.

I was hopeful that my experience would be better than it has been. The container was dropped off fine, but then there was some shuffling done before they could pick up the filled container. It took and extra day, but ended up ok. The delivery of the filled container and pickup of the empty container has been difficult. First, I scheduled both and had confirmation. I scheduled movers to unpack. My complex only allows the containers to stay on the property 24 hours, so it’s a tight turnaround, but I got it scheduled so everything was supposed to be ok.
Cut to night before delivery. I got a text from the operations manager that they’d rescheduled drop off for 3 days later than planned. I called multiple times and couldn’t get anyone on the phone. I text back and waited and waited and then sent another text explaining my situation and finally got a text back that they’d have a driver run on Sunday to deliver the container. I confirmed pickup was still good for Monday, she said yes.
Container was delivered and unpacked. Monday I received a text that the driver was running late, then that the driver his hit hours and could come until Tuesday 12-4. It’s Tuesday at 5:30 pm, I have gotten no update and the container is still here. I am going to be fined, and the property managers are upset. The worst part is there is absolutely nothing I can do about it.

if you want to move on time go with another company,. waited for 2 weeks and the day before they started playing games and rescheduling until I got fed up and canceled. Stay away from this company!!!

From the very beginning from speaking with Mrs. Carol Morehead and her help getting me situated for my move from Texas to Virginia has been a Godsend. This was easy and although we did have one hiccup I have nothing bad to say at all. I've got some personal family issues hindering some things pertaining to my move but 1800PackRat has been more than helpful and I'd use them again and refer to anyone. I am grateful for the savings also.

I had a decent experience when they brought the pod to be filled but it was downhill after that ! I was told I needed to make an appointment 48 hours before I go to put additional furniture and items in my pod. I made the appointment and a day prior which was 2 days after my call I contacted them to ensure they would have it available as it was an hour away. I was told they already sent it to my destination 600 miles away 30 days early and it was their error after i insisted they give me a supervisor and was told it was their error!. I had numerous items and furniture that I could not take to my new home. No one contacted me to offer any credit etc and I am now in my new home with missing furniture that I will need to replace as the cost of another pod is not worth it. Would not recommend this pod company. When I received the pod they wanted to leave it in the street as the person delivering forgot the blocks even though I told them I was on an incline . The pod was left half way up the driveway requiring the movers to go up and down . Not a good experience.

I used their services to move from NY to UT. I called them the day before the delivery of the container to find out what would be the time window for them to drop it off and the representative told me that I would be receiving a courtesy call from the driver one hour before it on the scheduled day. That never happened. The guy showed up at 6:30 in the morning and I had plans to put a few last things on it. But I was counting on that call that never happened. OK. Not a big deal. Then I found out I was charged extra. Like about another $400 on top of what I paid before ($5200). I asked the lady several times what would be the final cost of everything when I did the quote. She gave me the price. I asked if there would be any extra charges (bc I read reviews about it before) and she told me that it was the final price. Unfortunately, that was not true. I was charged extra for storage fees. I hate when people are not clear like that. If I hadn't asked maybe I wouldn't take it so hard. But I asked over the phone what would be the final cost bc I wanted to be sure about it. Unfortunately, they were not reliable about it and charged me extra. So yeah, be careful with the hidden fees. Besides that, the pick-up and delivery happened on the scheduled dates. I had used PODs before, and I liked their services better. The price is what made me switch to Pack Rat, but in the end, with the hidden fees, the price was not that much better. So be aware of it.

Mr. Izzy is a great representative for your company the outstanding service the respect he shows and the professionalism he shows is great he make your company the very best great job.

I had a great experience with them. When It came time to pick up the unit, it was impossible to arrange it. The manager, David, wouldn't even come on the phone. He spoke through his employee Shannon.

They were in sales. The sales team was fine to talk to me when I was giving them thousands of dollars. But when I need them to stop charging, you can't reach anyone.

They're a typical company whose attitude is: "We will do everything we can to get your business but nothing to keep it."

It's telling when you call sales and get a person right away. You call service and it's over an hour.

DO NOT USE THIS COMPANY. There are too many other choices.

Today, I put my moving info on their system, but the system did not give the cost. The system said: call!! so I called. A man talked to me nicely, later, when he said "DO YOU WANT TO RESERVE NOW", I replied Not now, I need to think about it because it is too expensive when I kept talking, the man hung up the phone !! NO RESPECT, I always recommend Uhaul

I was overbilled three times. What gives This Rat Pack the right to bill my credit card any time they want to? I did not have the containers, but they still charged my card. They refused to pick up the containers when I called them because they said I had an outstanding balance. That did not make sense because I paid the first month, they Charged my card $208.00 dollars from my account with some made up reasons. I see that they charged my card $335.00, I do not have the containers. Due to the lousy service, I requested that they pick the containers up immediately. I had the containers for 1 month and 8 days. I was charged almost $1400.00. This is going way too far with this bully. This is an extremely poor service, and I cannot and will not make any recommendation for anyone to use this service. I expect my money refunded or go to small claims court. This has caused me and my family extreme anxiety.

W started communicating with Pack Rat in December 2022 to inquire about the services being offered and finally scheduled something for February 2023. The driver that came to drop off the Pod didn't know how to park and called the office to state this and attempted to cancel. I immediately called the office, very frustrated and upset. Obviously, I couldn't afford to cancel because of other timelines we had to meet, especially with moving from Virginia to North Carolina. So after speaking with the person in the office, I was reassured that the driver would be leaving the Pod. Fast forward to today, we are currently in the process of closing on our future home and paying storage monthly. I was ok with the quoted price, but to my surprise, the new payment amount was increased without any notice via email, mail, or phone. I am again getting frustrated and upset that Pack Rat, and per the Rep (Taylor), who sounded like she was eating and being argumentative while communicating with me, tried explaining; I was told the amount was going to change in my contract, and as I explained to her just like other storage companies like U-Haul; who we also use gave us a 30-day notice in advance of any price increases. This company needs to train across the entire organization and not just place bodies in these "CUSTOMER SERVICE" positions when dealing with real-life people who are paying for you to stay employed. This will be our last time using this service and have no intentions of sharing their number with anyone we know. Let this review be useful for anyone thinking of using their services.

Let me first say, I never actually went through with using the service after placing my initial order. But I'm glad I didn't. I reserved a container for a long distance move about 2-3 weeks in advance over the phone. The process was fairly easy. Once I was able to log in and view my order, I saw that the discount code I had responded about in the email wasn't honored (though the savings wouldn't have been huge overall). The guy on the phone also mentioned a certain amount of coverage and a lock was included in the price, but saw that these were basically extra add-ons he added without giving me any choices.

Now comes the poor communication part. A week before the container was scheduled for delivery, my circumstances changed and I didn't need it anymore. I hadn't been charged anything and was within the no-cost change/cancellation window. I emailed to cancel and didn't hear back at all after 2 days. I then went on the live chat and talked to a rep there, who assured me she would pass on the cancellation and I'd get an email confirmation. I figured I was all set, but never got an email confirmation. Then the day before the original scheduled date, I get a text about "tomorrow's delivery". When someone called from the local hub the next morning to give me a time window, I explained I had cancelled already and didn't need the container. He said no problem and he'd make sure it was marked as cancelled and was very nice about it. Again I thought I was done. The next day I get a text apologizing for the delay and that my container would have to be delivered a day late due to a truck breakdown. I replied to that text (a local number) saying I had already cancelled (3 times at this point). No reply there. I again emailed the main company to make sure things were cancelled. Then this morning another guy calls saying he'd be able to deliver the container in 45 minutes or so. I explained to him that I've told multiple people I've canceled and don't need anything. This new guy was also perfectly nice and understanding and said he'd mark it as cancelled.

So that's 5-6 total attempts for me to communicate the cancellation. It doesn't seem like the main office support reps did anything at all, and don't look at their emails. The local guys that called both times were very nice, but seemed almost unsurprised that I had cancelled and they hadn't been notified in any way. Nobody seems to be talking to anyone else within the company. Luckily I haven't been charged for anything at this point, though I'm keeping an eye on my credit card.

I'm pretty relieved I never actually used them since I wouldn't want to trust all my stuff to a company with this level of apparent disorganization.

I moved from Texas to Kansas. When they arrived in Kansas, they dropped the container at the wrong spot inspite of me telling the driver not to place it there. He literally did not listen and ignored me....very disappointed on where it was dropped. I should have gone with UBox from UHaul. They have small containers and people are easier to work with. With PackRat, I was promised something and delivered something else. My container number was HD61596

AVOID THEM LIKE THE PLAGUE. Delivery was fine, pick up was late. Moving out of state and now a truck is broken down. They have our entire house and cannot deliver it. I scheduled 2.5 wks in advance. Saying it will be 2 more days. Beyond mad. Will never recommend or use them again

Absolutely horrible customer service. My order got put under the wrong name . Customer service told me not to worry they would fix it in the system and delivered the pod. They did not fix the mistake and when I went to have my pod picked up I had no access to my own account because the name mistake was not fixed !! No one would help me even after I spoke to 4 different people. I’d rather pay double than use this company again.

Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe.

LDM-RET-2496362 and LDM-RET-2406234