1-800-PACK-RAT Avaliações 1.415

Not good. THEIR CONTAINERS ARE NOT MOISTURE PROOF IF THEY HAVE HOLES IN THEM. BEWARE. Two of their agents told me that they have insurance coverage for personal property up to $10,000 that comes without having to pay for ANY additional coverage. Over $2,000 for their smallest container, and they never sent it out on time. Because they never scheduled my delivery date to ship the container to Michigan, the container sat in their warehouse and was delayed by Hurricane Ian. The items arrived soaked with water. BECAUSE THEIR CONTAINER HAD HOLES IN IT. There was white DUCT TAPE over parts of the container when it arrived to me, and they told me that they have actually heard of duct tape being used before. They told me it was my responsibility to make sure it was in good working condition.

Today, after waiting 3 months for the them to keep their promise that "you will be compensated" I got a letter stating "ALL PROPERTY IS STORED BY YOU AT YOUR SOLE RISK. INSURANCE IS YOUR SOLE RESPONSIBILITY....

Depending on the nature of the claim and how the damages were incurred during the storm, a customer's contents could be considered for coverage if the event took place while the unit was in our possession. Due to this not being the case concerning your claim, we cannot extend coverage on this loss. Despite your claim not being eligible for coverage, 1-800-Pack-Rat Zippy Shell apologizes for your experience and would like to offer what we refer to as a Customer Satisfaction Credit payment in the amount of $350.00. A separate email containing a payment agreement form is being sent to you from DocuSign. Please complete the e-sign and payment will be issued as soon as possible."

My container WAS in their possession the entire duration of the storm at: 3661 Ironbridge Blvd, Fort Myers, FL 33916. I know that because they told me they located it there after the hurricane, and because I saw it there, TWICE, with my own eyes when I brought two additional car loads of stuff before it left for the move.

To add insult to injury, when they finally were able to locate my container in their warehouse in Florida, it sat in their warehouse in Michigan for a week before I was told it had been sitting there with, no delivery date for it to be sent to me. How could I schedule a date when I had NO idea when it would finally be found and shipped out? They told me they were upset no one let me know, but that information came from the person who told me to be patient and wait while they were going to "put the pedal to the metal" and call me with an update once the issue was resolved. They assured me I could rely on them to make it right, since they made the mistake of not sending it when they were supposed to. AFTER admitting it was their mistake and telling me I did everything right on my end, I got a call from their corporate office accusing me of not paying all of my moving fees on time.

They have also refused to pay me back the $100 they charged me IN ERROR for changing a date they picked up the container from me. THAT IS STEALING!!!!

Save your copy and paste emails of apology, 1-800-PackRat, I am done! This company seems to think that if they keep you waiting long enough for answers you will give up! Never. Going. To. Happen.

1-800-Pack-Rat, never again. My order number is 2509085 since you ask everyone when responding their bad reviews.

Absolutely horrible customer service and they do a bait and switch! I signed up to have my belongings picked up in Nevada then taken to California. I noticed in my account it said that the pick was in California and to be taken to Nevada (switched). I told them and the changed the pick up address. When it came to having the drop off everything, they told me it would be an additional $1250 to switch my account to long distance because it was never long distance. After being on the phone for over an hour, I got no where. No empathy, no concern, no ownership of the issue and when I asked to speak to management was told that they were the manager and no one else could help me. Absolutely horrible and I have filed a complaint with the Federal Motor Carrier Safety Administration.

Pack Rat truck comes to my house without any lumber to place under the container in order to negotiate the tall curb, I have to supply 6 big blocks, which they then took when they picked up the container. Then, we had heavy rains and the container leaked damaging 2 items in the container and they refuse to pay out a $700 claim blaming me for this leaky container and mold & rust now on my expensive butcher block table and Stainless Steel gas stove. They also sent incompetent movers and a claim had to be filed for the damaged goods which the movers finally paid, as they should. I will be filing in small claims court this coming week. BAD customer service and cowards for not taking ownership for a leaky container, LETS GO PODS !!!!
What do you expect from a Rat....

They charged me for another’s month of storage even though they were in transit for the 1st of the month and they “had to charge me” for it. And now that I need the empty pod picked up they waited until 9pm to pick it up. You’d think no big deal but his lights are flashing through my neighbors house an I’m sure all the neighbors can hear the commotion he’s making. Very angry with the pick up time choice, they had ALL DAY.

I recently moved to Bellevue, WA from Rochester, NY paying the company in full once the initial delivery of my container completed after it was picked up from storage unit and dropped off at the local facility in Rochester. My partner and I were informed that the scheduled delivery date was 12/17, which was confirmed with a several customer service representatives in the following days. I also scheduled movers to come in on 12/18. Early morning of 12/17, I received a call from a manager at the local facility in Auburn, WA stating that the truck broke down on the way and needed to reschedule the delivery for the following Monday (12/19) between 7:30 am and 8 am. I was taken aback but agreeable to rescheduling. Lo and behold, I didn't hear from anyone including a driver on 12/19 until 8 am. I reached out to the manager and received a text message from him stating that I needed to reach out to the customer service as the truck didn't arrive at the local facility in Auburn? After cancelling the movers and calling the customer service & the dispatcher department (?), I found out that the container never left the facility in Rochester. I was told that the initial driver backed out on the contract and that they are still trying to find a new driver. As of today (12/27), my partner and I are still without our stuffs living day to day with minimal necessity. The level of unprofessionalism and lack of transparency & communication from the company is beyond my understanding.

Everything went exactly as promised. We had no problems. The container was clean and almost (if not actually) new. The drivers that picked up and delivered were SKILLED at doing their jobs.

The pick-up and drop-off drivers were on time, kind, and patient with our unique situation.

The entire experience was excellent. From the quoting people, logistics people and the delivery/pickup team...it was excellent. They arrived exactly on the date we requested and were always on time. Highly recommended!!

Scheduling online was easy. Their rates were cheaper than others, and they had the 16' unit we needed. The delivery was ready a day early, which in our case was fine. They set the storage unit right where we wanted it placed. It was clean and ready to be filled. The delivery men were cordial and got straight to work unloading the unit. Pickup was easily scheduled online, and there were no issues when they loaded the unit back up.

Easy to move , lots of room.

1-800-PackRat has been the absolute worst moving experience of my entire 51 years! In the beginning I should have seen the signs when they Will give me different rates every time I called. Then we needed to have them delivered when we went into contract with a house but canceled it whenever we fell out of the contract of the house. They they then called me to deliver the units even though I canceled. That was a scary day thinking that all of my stuff would show up at a house that somebody else was moving into. Then A year later we need to move to the current house that we're moving into and the driver calls and said that he's bringing it to Hampton when we were moving to Surry! Also last year we burned up an entire day off off trying to get into our units that were supposed to be pulled out for us so that we could go to their warehouse and get a few things that belong to us. When we got there our units were not available and no one was in the warehouse. We spent the entire day walking around calling the numbers that were posted poking her head into offices shouting hello and hello and no-one was there to receive us. Fast forward to now, we have been in a hotel since the 5th because they did not deliver our units in in fact they delivered 2 of our units one facing the wrong way so our movers could even move things out of it 1 of them was not our unit at all and belonged to someone else and only 1 of them is correctly placed and ours! I called today to see what they were going to do to rectify it and and they said we're bringing all of your units tomorrow! I asked when they were gonna call us and let us know and they said they would call an hour before they showed up! I then asked them how they were going to compensate us for the nearly $500 we are out because of hotel fees due to their errors not to mention us having to pay our movers travel time to come back out. They offered us a $50 credit! When I argued about it the manager offered us $100 said that's the best he can do! Absolutely never never use 1 800 pack rat they are a complete waste of time and not helpful at all!

Dropped off container on day expected . It was clean and secure. Pick up and ship was on time. Delivered to our other location without problems. We unloaded in 2 days and requested early pick-up. Having a Depot in Phoenix, I thought early pick-up would be no problem. Right by our house. POD sat in my driveway 4 more days empty. While it was picked up on scheduled day, hoped for sooner.

Very upfront and honest about the entire process. They didn't have any hidden fees or surprises. Every employee was great to deal with would highly recommend

Great customer service!
We were pleased with the whole process and the company employees that made it happen!
Everyone was courteous and accommodating and on schedule!
Thank you very much!

Please do not use this company, this is the worst company I've ever dealt with.
This company and their partnering company Zippy Shell STOLE FROM US. We moved across the country at the end of 2021 and were told we had to use both companies to get our stuff moved. They assured us we had the only key to our lock.
Our pod was delayed by almost a month, and when it finally arrived, the lock didn't work. After my partner's dad cut the lock, we noticed our ropes looked odd. I had tied several bundles of ropes in our pod, and much of it was missing.
After going through our belongings, we found several thousand dollars worth of items missing. Items that could only have been strategically removed by someone with time, who was able to take a look around. Mementos from dead family members I will never get back.
Our pod was sitting in their supposedly locked warehouse almost that entire time, where it was supposed to be safe.
It's been 9 months of calling and them pretending they are taking care of it. And today, they told us our claim is denied and they'll give us $250. That's hush money!! We will not back down, but please don't let this happen to you.
They hire criminals and support them by letting it happen. They don't care one bit about their customers

Just no. Shoddy invoicing. Horrible with details. Fail to deliver services when it matters - can really leave you in a bad place when moving is hard enough as it is. Last thing you need is for the moving company to suck. Steer clear. UPDATE: got an email from customer service to talk about the REVIEW. Emailed back that I wanted to talk about the status of my move - and that email response to pack rat email was returned to me as a non working email 🤨

Great, reliable and friendly service. We recommend this company. We moved from California to Tennessee.

Great solution for my needs!!! fast and professional service!!!!

We have 2 containers with the company in Forte Myers. I was hold hold for or 60 minutes and waiting on chat for 10 minutes before I got cut off. Still trying to find out if their facility was damaged from hurricane Ian. After taking our money the service has been poor.