18montrose Avaliações 328

I ordered some trainers last week & the were supposed to be delivered to my allocated store on 15/06/23, I received a text message from DPD saying it was delivered. When i went to the store they did not have my parcel so I contacted 18montrose who opened a dispute with DPD and told me they would contact me within 48 hours.

They did not contact me so again today (19/06/23) I chatted with their customer services team who told me the parcel had been delivered to my allocated store and so the dispute had been closed by DPD.

Again I went to the store who informed me that they have an exclusive contract with Evri and so don't even take delivery of DPD parcels.

Something seems pretty fishy here, I contacted 18montrose who basically told me there is nothing they can do, when webchatting to them they just copied and pasted the same thing over and over again rather than actually give me any help whatsoever. They basically said there's nothing they can do despite this quite clearly looking very suspicious.

My only recourse is to open a dispute through paypal, I can honestly say i've never experience this lack of customer service before. I know that sometimes sellers can't solve the problem but to just copy and paste the same text over and over and not even bother to try and help me in any way is pretty poor.

I know before placing the order I had some doubts as the site looks less than professional and I had heard some people say to avoid it. Now I know I would never use it again, it seems very dodgy and to just tell a customer that there's nothing they can do when I haven't received my item and clearly something fishy is going on isn't very good to say the least.

The prices might be cheaper but in my case I've actually paid money for nothing so just pay that little bit extra and go to a reputable seller.

EDIT: Still haven’t sorted out the issue and just been completely unhelpful, no such thing as customer service with these guys.

UPD: We were able to resolve with support thank you

Bought two pair of sneakers. Fast shipping from UK to JP and stuff was legit but they didn’t even double box the shoeboxes just packed it in a thin plastic bag, they didn’t even wrap the shoe boxes with airbag as a result, one of the shoe boxes was damaged, which of course did not affect the sneakers themselves, but I bought the sneakers with a set that also includes a shoe box (by the way, the cost of the sneakers was more than 300GBP). I contacted support but was denied a partial refund as they "are not responsible for the condition of the shipment in transit" however they could have been generous with double packaging. For sure not good as first experience with 18montrose.

Ordered on Saturday and received on Monday. Happy days.

Perfect transaction. Order placed on Wednesday for converse reduced to an amazing £23. Basic delivery selected and the order arrived the next day. Cannot fault this company.

Fantastic price on trainers I ordered recently. They were dispatched and recieved super quickly. Unfortunately they were the wrong size (I bought mens instead of ladies). I had to return them, customer service was impeccable and refund received swiftly.

Disgraceful company!! Ordered a pair of trainers which were never delivered. Tried to chase up and you just receive computerised replies and cannot speak to a human. Complete waste of money and no options for recourse. Sickening. Do not buy from this company!!

Writing this review as I was so put off from all the negatives. 4 stars because I ordered shoes and they came in 2 days with no issues at all, very good price as well. Only reason that it's not five is no confirmation email which shows a lot of unprofessionalism and the fact that I tried to contact on Instagram with no reply. Don't let the reviews put you off these guys!!

Unsuccessful in raffle I got refund the fourth working day.
They totally respect what they say on Terms and Conditions.
Great costumer service , especially Charlotte and Sam, thank you guys

If I could give 0 star I would. Entered a raffle for pair of trainers. No acknowledgment email or reference number. I got misleading email stating that my order has been delayed and will be shipped tomorrow. At the bottom email there was a free shipping code (which I will never use).

Come to find out, I was not selected (you win some and lose some) and will be refunded within 3-5 working days.

Yesterday was fifth working day, since the raffle ended and I’m still waiting for my refund.

Companies that are in financial distress, hold on to customers funds/money.

Sort it out 18montrose! This is very poor.

Terrible experience, still unresolved. Entered a raffle, no email to say if successful or not. Managed to get hold of them on Instagram, and they asked for my order ref, name etc to let me know if I'd won or lost, but no response to that for 3 days now despite me sending 3 further follow up messages (marked as seen). Auto chat on website is a waste of time, no phone number (that works), still haven't refunded my money or told me if I've been successful or not.

I’ve entered a lot of raffles over the years for trainers, some you win some you don’t but 18 Montrose really shouldn’t hold raffles! NO email to say I’ve entered, No email to say I’ve won or lost! Received a generic email about order delayed leading you in to false hope then nothing. Finally received a email for customer service to say the orders been cancelled! I’ve read your T’s and C’s but what’s the point if you can’t follow them yourself!! Still haven’t released my pending payment. A proper tin pot organisation!!!

At least I have a code for free delivery that I’ll never use!!

Terrible experience, entered raffle got email saying sorry for the delay order being picked( assumed I won ),even gave me a free delivery code for next time because of the delay , only to find out I didn’t win the raffle and they still have my funds

Ordered a pair in plastic bag and severely damage!

Tried to reach out to customer service but was informed that they don`t fu** care about the box and won`t cover the return cost.

Its store liability to ensure that package will arrive in great condition . If box isn`t necessary brands shouldn`t make it in the first place.

Very poor customer service. Don`t buy from this store it might happen to you and won`t do something about it.

Took money but no order. Having to raise a dispute with my bank to get money back. Avoid using this site

Paid £170 for a pair of limited edition trainer including £7 delivery charge. They sent the shoes in a plastic bag so the box got destroyed during delivery and the shoes have big black marks on from the inside of the plastic bag. Spoke to Customer Services online who said they don't consider the box part of the item and wouldn't except any responsibility. When I said I'll just return them, they said if the item was not received in saleable condition I won't get a refund.

Great service the kicks i ordered came clean as f* and this was the only store i could find them in, otherwise i had to ship from the US. For international delivery i waited about 7 days to ship to Bulgaria, but i dont regret, the lowest prices and always quality items. Thank you 18montrose!

Placed an order then received confirmation via email to say it had been delivered, got home no delivery, asked neighbours, no parcel, made complaint to courier and 18montrose , they investigate and show me photo of someone else's house, tell them this is not my address, they have to make an investigation, wait , wait , wait then get contact from 18montrose saying there investigation has no conclusion so it needs to be sent to claims for final review, still waiting over 1.5 months , will not be shopping with this site again as there customer service is very very shabby ... Think twice before you shop with this organisation

Ordered from here a couple of times and I’m really impressed. The prices are superb and the delivery time was super quick and efficient. Items all exactly as expected. Just wish they would do like a “spend over £150 for free delivery” or free delivery for members or at least the occasional promo, as £6.99 for delivery is steep, meaning I only really order from here every so often when I can buy more than one thing! Otherwise excellent though!

I ordered a pair of trainers on Saturday they arrived on Sunday packaged perfectly right item right size I would highly recommend would definitely use again 👍👍👍

Not happy at all! I’ve been waiting nearly 2 Months for a refund for a return I sent. They’ve evidently lost or can’t find it, now I’m the one who’s fallen on the short side! Abysmal customer service whos repeatedly cut me off on the live chat if you don’t reply in 5 seconds… The contact has been very poor and robotic, will have to think about contacting my bank to retrieve my hard earned money back… Telling me too wait 40 Days from when they eventually decided to raise a dispute with Royal Mail! What the hell does this have to do with me.

UPDATE 31/03/2023:
Still no refund and have been told to give the tracking receipt practically 4 months later again... I told them already I couldnt find it now after their stupid investigation they concluded they needed it when I said I couldnt find it. Refusing to refund me and have cut me off on livechat MULTIPLE times. Extremely rude and hostile website will be putting in a formal complaint to the Trading Standards.