18montrose Avaliações 328

I entered a draw for the Yeezy slide bones on the 22nd of September and never received any confirmation emails as my order has been saying in process for quite some time.

Absolutely disgusted by how this company hasn’t had the curtesy to reply on whether I won the raffle and haven’t sent any money back

I need support with this issue and I am willing to provide any information needed to solve this issue

Was sceptical about ordering from here due to the negative reviews.

PROS:
• Arrived quicker that expected using the cheaper delivery option
• Was able to pay for my order using Klarna Pay In 3
• Trainers are brand new and legitimate (though I don't have anything to compare them to)

CONS:
• I was told that the parcel was due to arrive on 20th, however it came before then, meaning I wasn't expecting my parcel and unfortunately missed the courier and then had to collect it from my local pick-up point
• Haven't received a confirmation email to this date, which is bad and unprofessional
• Delivery is really expensive (even the cheaper option). Would prefer if they used EVRI or Royal Mail as they're much cheaper than DPD

Overall, I do recommend shopping from here, but the above are things to consider before purchasing...100% worth it though

The process of ordering the item and having it delivered was very good however, where they fail is in returns and communication. I emailed the store to ask if I could bring in the item to return in person, still no reply. Furthermore, when I emailed about delivery address for the returns a different address was given than the one on the returns sheet in the parcel. Finally, I tried to submit a return on the website and it said the order number or email could not be recognised. Absurd!

Flawless service this time,excellent communication and happy with the item bought.

I entered a draw for the Yeezy slide bones on the 10th of September and never received any confirmation emails as my order has been saying in process for quite some time.

Absolutely disgusted by how this company took money from my account without letting me know if i have won the raffle or not.

I need support with this issue and i am willing to provide any information possible.

SCAMMERS. Will steal your money and customer support will do nothing about it

Canceled 2 of my orders I placed from them 1 was 20 days ago - order number 18MO00131192321PP
The 2nd one that was canceled 17 days ago and still hasnt been refunded is order number 18MO00131238389PP

So theyve stolen £148.98 from me
I have been told to contact paypal which was how I paid. Paypal told me to contact 18montrose in which the customer support I recieved was unsatisfactory from a proffesional that is earning a wage for what they do.

The 2 employees I would like to report for bad customer service are;
Leah Robinson
Kimberly (Dont know 2nd name)

18MO00131192321PP
18MO00131238389PP
Those are my order numbers

Give me my money back 18montrose, I will have to take this to the buisness ombudsman.

Nickel, envoi rapide (reçu en 5 jours), double emballage, et surtout prix qui défient toute concurrence pour ce tier de vêtements. Effectivement dommage de ne pas recevoir de mail de confirmation de commande, mais de toute façon tout est suivi dans notre espace client.

Update:

They refunded me. So I changed the stars.
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They send your shoes without double boxed and your shoe box will be damaged and there is no compensation for it because they think that shoe box is just a package instead of part of the item I purchased.

Made an order for 300eu and there was no confirmation email or tracking number. Does not respond to any follow up emails. Garbage website with garbage CS.

Their lack of communication defies belief. Had an order cancelled without one email informing me of this. If it wasn't for Trustpilot I would have had no idea what to expect.
You would think with a Trustpilot score this low, and most being for the same complaints they would try to take action to remedy this and improve the business model.
Don't waste your money with 18montrose. There are plenty of other shops that offer the same products and will communicate throughout.

Spent £154 on an order today and not a single email of confirmation has arrived. I want to see the proof of purchase that isn't a bank statement and also information on how to track the order (next day delivery).

After a while of trying to actually speak to someone via Facebook/Twitter/chat service, I was greeted by a rather unempathetic and direct member of staff who was rather bluntly telling me nothing more can be done. They said they sent it twice, and when I asked to send the proof to another email, they said they did and nothing appeared. When I suggested this has to be an error at their ends as 2 completely different emails not receiving anything in Spam/Bin/Inbox etc. is not an issue at my end. This was met by a curt reply saying not the case. They said sorry and nothing more can be done.

Overall, first and last time user. Maybe the stuff will arrive and it'll be fine, but this member of staff was just not that friendly or understanding.

First I always look at trust pilot before I make any purchases from a company I haven’t used before.
This was the case with 18Montrose this week
After looking at the reviews I thought twice about it.
I decided to take a chance as they were the only company showing availability of the item I was looking for and I had looked everywhere.
I opted for next day delivery and paid the additional £3.00
11am the following day my order arrived at my front door in the best packaging Iv ever seen and in a complementary garment/dust cover which is brilliant.
The quality is excellent it looks like the item has been carefully stored for however long it’s been in a warehouse or store.
Contrary to all the negative reviews here my experience this week with 18Montrose was the complete opposite .
Iv got no problem recommending 18Montrose And il be making further orders in the future.

5 days and no reply by either email or social media. Managed to take money out my account though. No confirmation email, no customer service. Do not use this company, you’ll be left disappointed

What is going on with this website ?

First, i ordered and i didn't received any confirmation email, even if the support said they sent it to me many times. (i'm not the only one in this case)

I had to contact the support many times to have a right answer and follow the status of my order.

When i received the product, it was the wrong size. They made the mistake and I PAID for the return and exchange, because they sent me a link for a free return ONLY FOR UK CUSTOMERS. I think they don't use to have outside UK returns, but it's not even close to my expectations. They didn't gave me a coupon or a refund for this return.

And finally, after a month, they sent me the product in the right size BUT it's a product with defect. OMG it's horrible.

I use to order on premium shops like ssense, farfetch endcothing but i never had so many problems. Horrible customer service. I won't order here again.

Don’t enter raffles on this website worst one complete waste of time

Shipped me a pair of Wales Bonner x Adidas with no protection - open shoe box in nothing but a plastic bag. Response to my complaint was they saw no problem with this. Avoid this lot if you like to collect your sneakers.

I had no problems when I used it before. I thought it was a good shop. However, I found out that it was the worst store for shopping this time. I did not receive an order completion email. I didn't even get an order confirmation email. When I inquired that they hadn't been sent, they said they would email me again, but they didn't. I said that I would send a tracking number when the package was sent, but I have not received an email confirming that the shipment has been completed. When I inquired about it, I was told that although it had been shipped, it had been returned by the courier. And if the package is not returned, I will not refund. Realize that you are saying something funny. I haven't even received a tracking number, so I can't confirm whether it was shipped in the first place. Why do you have to wait for me to send it back? Even though I asked them to contact me by email, the response was really slow. I will never shop here again.

Disgusting service the worst experienced.

Purchased items, the description provided by 18 Montrose stated REGULAR FIT, the garment in question for a mens medium, measured 26” across - it should be in the 22” area.

Completely oversized garment it should have read !

I contacted customer services several times and they said I had to pay for postage back - I would not have purchased if I’d had the correct info as I do not wear baggy clothes.

Anyhow be warned - shocking service - shocking packaging, products not cared for in warehouse, shoe boxes arrived filthy !

Tried to use their returns portal and it did not work either - so disappointing but if you run a business this way then you eventually get found out.

Entered draw for Yeezy slides was told order was cancelled. When I asked about refund was told my money was pending still not received funds back 🤔