1stflight Avaliações 293

Merci à Mike qui a retrouvé notre valise voyageuse depuis 6 semaines 😅
Nous l'avons reçu avec tous nos articles dedans. Nous avons bien été informé des étapes.

Appalling customer services.
I left some air pods that were gifted by my father on a flight into Stansted on the 2nd August. After contacting this company I was told they were no where to be found. In December I received an email to say they had been located. At the end of January, somebody eventually replied to my email where I had sent my contact details for the return of my item.
I was then told that for my airpods to be returned to me, I would need to pay £25. This cost, however, would not insure the item.
I have emailed for a breakdown of these charges and have had no response at all. It's extortion at it's finest and the customer service and communication is atrocious. If the item did not have sentimental value, I would have nothing further to do with this company.

Gemma found my golf bag, left behind by Tenerife baggage handlers, swiftly. On the flight the next day, & after some Customs admin couriered to my home a couple of days later. A great service - thanks Gemma!

Mike just found my skis !!! Absolutely brilliant. 1st flight have succeeded. Mike showed great diligence in tracking me down despite the labels being missing. Well done Mike.

My bag was tagged with the flight of the person before me in the queue for self check-in. Mike identified by bag and got it back to me within a couple of days.
I didn’t find the easyJet personnel overly bothered but Mike at first flight forwarders was great.

Left my Ipad on an Emirates flight - returned promptly. Great service from Vanessa who kept me updated with its return.

These guys sorted my lost luggage out quickly and were great to deal with

Prompt response from first flight following our forms being completed at Glasgow airport. Mike rang my husband to ask him to identify my case & belongings as name tag had disappeared. Very helpful & understanding & our luggage was delivered to us 2 days later. Thank you Mike!

Fantastic customer service from 1st flight. Helped me after my case was left in Alicante. Couldn’t fault the communication and assistance from Mikayla. Amazing how quick they got my case back from Spain, but DHL, who my case was forwarded on to, to be delivered to my home address is another story, shocking service from them. It was with them for 4 days and I ended up having to go and collect it.

The airport in Bordeaux didn’t bother to board my luggage onto the plane. And obviously packed most of my things in my luggage to travel freely. So arrived very late at Gatwick with nothing and I was very upset, worried. I did the form online and luckily the luggage was shipped and delivered to me via DHL 48h later. Not ideal but Gatwick sorted it out. Thank you Gemma for the regular updates, it helps me a lot to feel at ease. All was well it was just a bit of worry for few days but very grateful to have received my luggage before Christmas.

My suitcase didn’t turn up at Gatwick late Friday so completed the online form. Overnight my bag was found which was reassuring as have never had this happen before. Spoke to Gemma at 1st Flight on Monday who notified me my bag was enroute home. Great service and great communications Thankyou.

0 effciently done

Helpful and resolutive. Mark in particular was extremely professional while friendly and understanding

Our luggage did not travel on our British Airways (BA) flight from Tenerife to LGW on 3rd November. We got very little help from BA and no update on when to expect our luggage to be delivered to us.
Eventually on 13th November we received a phone call from Mike at First Flight. We were overjoyed when he confirmed he had our two suitcases at their premises near LGW. He was very reassuring and helpful. He gave us options including waiting for BA to arrange the return of our luggage or paying for DHL to deliver them to us. He assured us we could reclaim the £65 cost from BA.
We were delighted the luggage arrived at 0935 the next morning.
We then sent a claim to BA for the £65. Our claim was initially ignored. Following our query on their poor response we got a more detailed reply which was a blank refusal to pay anything to us for the cost.
We have instructed our credit card company to refund us for a breach of contract by BA for their failure to return our luggage when we flew with them. We are still waiting. The latest update from Lloyds Bank (who issued the Mastercard) is that they are still waiting for responses from BA.
Please thank Mike for his encouragement and helpful reassurance on 13th November and for his phone call on 14th to check we had received our luggage. Mike was a star who was head and shoulders above the many others we are still interacting with while we wait to get refunded for the delivery of our luggage.
Sadly for us, the service from BA has been appalling.

I left my backpack in the plane last Friday, and on today I had it back at home. Excellent communication with the team, really really happy with them

Buonasera, ho trovato il servizio molto efficiente, gentile e celere. Ringrazio la cortesia degli operatori e la capillarità delle informazioni fornite. Un ringraziamento speciale all'assistenza di Mike e la cura al cliente. Buon lavoro e tutti continuate così. Daniela

Great service from First Flight after EasyJet omitted from tagging my cabin bag at check in. Less than a week after notifying the loss I was contacted by First Flight to say they had traced me & subsequently 2days later my bag was delivered via DHL saving me the inconvenience of lodging a claim, thanks Mike & team.

Vanessa was very patient and professional. I was getting frustrated and inpatient but she handled the situation calmly. I was shocked when she told me she had found my ipad because I had lost all hope. It was then posted next day and I received it within 3days. Thanks a million!

Outstanding service that goes above and beyond all expectations. Mike has become one of my favorite people in all of Europe after he alone was able to get my lost luggage back to me in the USA. My airline failed to put a tag on my bag when checking in and the luggage had no identification. Mike looked for some way of discovering the owner of the bag and found a prescription to my wife in my overnight kit, called her and started the long process of getting the airline to send my bag back to me. He advocated for us with the airline and got them to pay for shipping it to us. We just got it back, almost 2 months later. Can't say enough how thankful I am for First Flight Forwarders LTD AND THEIR EXCELLENT EMPLOYEE MIKE. When everyone else wanted to pass over their responsibilities, this company stepped in and made it all happen, THANK YOU!

I left my iPad on the plane and reported it. The response was amazingly quick and I had my iPad back in my possession within five days. The person who phoned me to say the item had been found couldn’t have been nicer. I had imagined I’d never see my iPad again. What terrific and efficient service!