1stflight Avaliações 293

I left my kindle on an Easyjet Flight. With some difficulty established that 1stflight.co.uk deal with lost property claims. Or in my case they didn't. I went through the process of firstly contacting them by email, and logging my claim as advised in their 'do not reply' response. It is impossible to speak to anyone, their office is only open from 9 till 1 Monday to Friday, they do not reply to emails, they do not return calls, and when I logged on to check the status of my claim the status showed as 'disposed'this was just 2 days after I left the item on the plane.

Thanks to Gemma, we got our luggage back as it was left in Italy and we arrived at Gatwick to no suitcase!
We arrived very early Friday morning, and Gemma emailed us first thing the Monday morning saying she had located our luggage. Confirmed the next day that it had now arrived at Gatwick, we signed the border forms on the Wednesday and our luggage was delivered back to us on the Thursday!
Thanks again!

Gemma was absolutely excellent in the service she provided, we needed our luggage urgently to go to our son who was flying out to meet us as we had medication in there. Not only did Gemma email me she called me too and updated me throughout the whole process and went "out of her way" to resolve the situation, a large pay rise is needed. - thank you, Gemma.

I had a great experience with first flight bag tracing team who were able to trace and deliver my bag missing on the flight from Copenhagen to Basel and the bag found at London Gatwick airport with the baggage tag broken. Thanks to Mike, the 1st flight team was able to trace the bag based on the contents mentioned in the missing baggage report.
I had literally lost hope on the bag but they managed to crack the search !!

After losing hope for my suitcase at Charles de Gaulle airport, I am very happy to have found my suitcase thanks to easyJet. They communicate well and are very responsive.

Duty free left on flight. Provided all the information to this company and logged as per their process. Still no response!

Impossible to speak to a human. I registered an item as having been left behind on my flight. I tried contacting this company via email, chat and phone. None were answered.

A week and a half later my item is now registered on the public site. It seems that no one has checked their system as it should have flagged that it belonged to me.

I've since tried to claim the item via their system but have still not heard anything back. Again, I've tried to contact them via phone, email and live chat - with no response.

Their online system is archaic and customer service is non-existent - it's incredible that a company like this can survive.

With the frustration of a case going missing the lack of information would make everything seem worse. This was not the case even though the office I can only assume deal with lots of baggage issues, I had responses by Gemma within an hour every time.. it really really helped and the problem was sorted within a day of my return.

We had our case misplaced by our airline and as soon as it was passed over to Mike, five days after departure, he contacted us straight away and matched up the case with the description we provided. The time before it was handed over to Mike and the team it was being overseen by our airline who weren’t of much help. He acted on his part extremely quickly and efficiently and was very helpful over the phone and WhatsApp. Thank you for what was a very stressful and challenging time.

Mike from first flight was brilliant
He rang me as soon it come into Gatwick had it out for delivery and turned up the following day. Was so pleasant and polite on the phone.

Terrible company. Do not answer emails, suitcase was sent; but lost. You can not call them. Terrible service.

Mike from first flight
Quality quick reliable unlike easy jet he was helpful second he found my bag rang me stayed in contact with me also got it out for delivery and return with in the hour made sure was here the next day great service by Mike

Contacting these people is nightmare. They forward you to automated call messages system. Email come back with useless links. Waste of time.

A Hugh shout out for Mike.
Our bag never arrived at our holiday airport. After reporting it missing on arrival and starting a tracking report. Mike called me 4 days later to say they have my case. We decided to have it sent to my home address. But despite Mike stating this on the case to the airline (Wizzair). They desided to send too my holiday destination. Again spoke to Mike, and he was so helpful, and advised me what to do next.
It finally arrived 13 days later due to the airlines mess ups.
Once again thank you to Mike at 1stflight and lost and found at Faro airport.

Mike, aka Michael, AKA my angel. Thank you so much for the fast service. I was so upset about my luggage being lost and Mike was paying attention to all my details and made sure it was found. Thank you so much!

Fantastic return of my glasses. Real surprise and great service

Having been very stupid and left a number of items in a laptop bag on my flight back from Turkey, I was delighted that, once I’d worked out the process for letting the airline know, everything was handed in and should be expecting a delivery tomorrow, a week after landing. Thank you to everyone involved

Our baggage never arrived on our flight to Malaga 24th April. We had to purchase new clothes and toiletries during our full stay.
A very friendly Mike called us back home in London 1st May to say they had located our baggage which was a wonderful feeling after such disappointment. Mike was excellent and he arranged for DHL to deliver our baggage to our home 3rd May 2025. We are forever grateful.
William & Myra Hickey

Mike was very accomodating with my inquiries and attentive with conversation within the period of claiming my suitcase. He serves more than a 5star i believe. Thank you so much for your service

I can not fault the staff at first flight. We had no help from either airport whilst trying to locate our bag , we even flew out again to retrace where it went .Got a call a few days later from a lovely Girl at First flight who had the bag and laptop. They keep you updated and are so helpful.PS ......Go train the airport staff :)