It is always a pleasure ordering lens from 393lens.com The shipping is always prompt and the parcel is received within two weeks. The shipment price is included when you buy a slight minimum numbe... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We always use 393lens for all our contact lens needs and trust them with our orders which we have been ordering from them for the last 5 years. The team is superb and they always respond via WhatsApp... Ver mais
A empresa respondeu
I loved the price and and shipping status update was great but when I received my order, I see why I loved the price, box was only half full, meaning usually comes in 6 lenses per box, only had 3. I s... Ver mais
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Very happy with my order. Shipping was fast, and the package was in the US within four days of ordering! Unfortunately, USPS dropped the ball on this end and took nearly a month to deliver. Customer s... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
393lens.com is the friendly business next door kind of Online shop, selling branded contact lens, shipping to Hong Kong, Australia, New Zealand, South Korea, Singapore, Philippines, Taiwan, USA, UK, Canada, Malaysia, Israel and other countries around the globe. If you need anything, we are here with a smile and a solution for you.
Informações de contato
4,6
Excelente
438 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i have used 393 lens for a few years…
i have used 393 lens for a few years now. their shipping, pricing, and products are the best. the support is fantastic. i happily recommend them to my friends and family and as long as they are around, I will be a customer!
27 de março de 2020
Avaliação não solicitada
Again another great delivery
Again another great delivery. I’m in Australia now (normally receiving in Hong Kong). Due to current delivery times they advised I use express shipping if needing them soon. Going above and beyond. Very happy with the service still.
21 de março de 2020
Avaliação não solicitada
Amazing!
Great value, really easy and convenient to order from and quick to process my order. Couldn't ask for more!!
17 de março de 2020
Avaliação não solicitada
Fast and reliable service
Fast and reliable service. I will rely on you in the future. Pls keep up your good work!
16 de março de 2020
Avaliação não solicitada
I would have given it a full 5 stars if…
I would have given it a full 5 stars if it didn't take a whole week (not including weekends) to receive the lenses from Hong Kong. I live in Singapore btw. Other than that i am satisfied with everything else.
9 de março de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Dear Ikram
Thank you for your feedback.
Please consider using Express flat rate shipping for faster delivery, it usually takes 2-3 working days with Express delivery to Singapore.
Free shipping which you selected is the most basic shipping available and it is not suggested for time-sensitive orders,
The details and estimated delivery timings are available on our website.
Efficient and good value
Very quick service, got delivered to Germany in a few days. Also very competitive price. Will definitely buy again from here
5 de março de 2020
Avaliação não solicitada
slow shipping
Placed an order on 4/2 and haven’t received it as today’s date 17/2 11:53pm.
17 de fevereiro de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Dear Salina
Thank you for your feedback
You placed an order on 03-Feb-2020 at 08:47 PM,
The order was prepared for dispatch by our warehouse at 03-Feb-2020 at 10:12 PM, that is in less than 2 hours.
As on now, the parcel is still in Australian Customs, awaiting customs and quarantine clearance.
As you might be aware of the Coronavirus related delays and excessive quarantine situation in your country Australia, it is not unusual in these circumstances to expect some delay.
Moreover, for the selected method of shipping. we clearly write the expected shipping time to be 7-21 working days to most urban locations and up to 45 days in certain locations and varying according to the load factor of the delivery network and holiday season (Please see shipping and returns).
We kindly advise using express shipping, with 3-4 days delivery guarantee to most locations in Australia.
Delivery takes about 2 weeks from the…
Delivery takes about 2 weeks from the last update via supplier email mentioning ‘shipped’. There’s no other means to track during 2 weeks of silence
17 de fevereiro de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Dear Angela
Your order was placed on 03/Feb 11:21 AM, dispatched at 1:43 PM on the same day and delivered to you on 11/Feb, on 6th working day.
you can track your parcel by clicking on the link which is in the email which says "shipped" also you can log in to your account and under order details, you can check the order progress, including tracking.
you can track your order here, the link is valid for 3 months,
https://393lens.aftership.com/LP027032829HK
after that, it can be tracked directly on HK Post website or on www.17track.net
for any other clarification kindly feel free to email us at info@393lens.com, we are always available to answer our customer queries.
Best online site for lenses
Best price , excellent and reliable service, always buy my lenses from here!
15 de fevereiro de 2020
Avaliação não solicitada
recommended
super convenient, fast delivery. highly reccommended.
10 de fevereiro de 2020
Avaliação não solicitada
Quick delivery
5 de fevereiro de 2020
Avaliação não solicitada
Beyond my expectations
Excellent service,best price and Fast delivery.The online process is super easy to understand.Never hesitate to buy goods from your online shop next time.
22 de janeiro de 2020
Avaliação não solicitada
Customer service is excellent
Customer service is excellent! Seller even reached out to me prior to any changes made and was extremely polite. Definitely will buy again!
19 de janeiro de 2020
Avaliação não solicitada
Order arrived promptly without too much…
Order arrived promptly without too much packaging.
7 de janeiro de 2020
Avaliação não solicitada
I was skeptical
I was skeptical, but payment was good and shipment was faster than I expected.
4 de janeiro de 2020
Avaliação não solicitada
Very bad service
I have found an online store in Canada to buy contact lens. Never buy here again.
29 de dezembro de 2019
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Dear Ben, There are hundreds of similar stores across the globe so that is not a reason to give low ratings to anyone.
I checked your order, Order placed on 13/Dec, dispatched on 14/Dec, delivered to you in the US on 23/Dec, I don't see any issue here.
And if there is any other issue, kindly email us at info@393lens.com, we will be happy to resolve it.
This was my 2nd purchase
This was my 2nd purchase. As usual, the delivery is fast and fuss free.
29 de dezembro de 2019
Avaliação não solicitada
Item delivered as ordered and impressed…
Item delivered as ordered and impressed that items are very new as expiry date is 3 yrs. Will order again once finished this batch.
22 de dezembro de 2019
Avaliação não solicitada
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