It is always a pleasure ordering lens from 393lens.com The shipping is always prompt and the parcel is received within two weeks. The shipment price is included when you buy a slight minimum numbe... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We always use 393lens for all our contact lens needs and trust them with our orders which we have been ordering from them for the last 5 years. The team is superb and they always respond via WhatsApp... Ver mais
A empresa respondeu
I loved the price and and shipping status update was great but when I received my order, I see why I loved the price, box was only half full, meaning usually comes in 6 lenses per box, only had 3. I s... Ver mais
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Very happy with my order. Shipping was fast, and the package was in the US within four days of ordering! Unfortunately, USPS dropped the ball on this end and took nearly a month to deliver. Customer s... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
393lens.com is the friendly business next door kind of Online shop, selling branded contact lens, shipping to Hong Kong, Australia, New Zealand, South Korea, Singapore, Philippines, Taiwan, USA, UK, Canada, Malaysia, Israel and other countries around the globe. If you need anything, we are here with a smile and a solution for you.
Informações de contato
4,6
Excelente
438 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast shipping. Easy checkout.
Easy checkout and fast shipping. Received the package in my letterbox within a week. Securely packed in a cardboard box and there were no damages. Will highly recommend this site to family and friends.
19 de outubro de 2020
Cheap and ships really quickly
23 de setembro de 2020
Avaliação não solicitada
Good and fast response
Good and fast response. Helpful staff to guide me on how to make an order and answer my queries. Will be better if the delivery fee is cheaper.
15 de setembro de 2020
Avaliação não solicitada
Great customer service all the time!
11 de setembro de 2020
Avaliação não solicitada
Wrong strength
Wrong strength. 4.25 instead of 4.0
I will double check tomorrow and send a picture to customer service. I am certain that one of the boxes was -4.25.
Otherwise, great customer service and fast shipping :)
21 de agosto de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Hello Johann,
Thank you for your feedback.
According to our records, the power sent is exactly according to your order, 2 boxes of -4.00, kindly check if there is some misunderstanding.
Our warehouse takes pics of the orders before dispatch, I have asked the same to be forwarded to you on your registered email.
Great service
Quick process to order and the delivery was within a few days. Box arrived undamaged and the packaging was authentic for the goods. Will order again
16 de agosto de 2020
Avaliação não solicitada
mix up?
mix up?? That does not give you the right to be rude. you can send messages in your language if comprehending English is difficult for you. All your rep had to do was contact Aramex to clear it up but it was better for you to go at the customer. Your customer service is an important part of your services so if that is useless so will your products. If you did not want honest review why ask
11 de agosto de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
We have no clue what you are talking about, if you have any query, please contact our customer service by WhatsApp or email during our service hours.
We have already provided you with a tracking number and you can yourself use it to see that the parcel is in your country's airport office (possibly customs).
We fail to understand how we can help you any further, except to request you to wait patiently,
2020-08-10 07:24
Airport Office,Nigeria, Shipment on Hold, (OffLine)
2020-08-08 10:59
Victoria Island, Nigeria, Shipment on Hold, (OffLine)
2020-08-03 13:04
Airport Office,Nigeria, Under processing at operations facility
2020-08-03 12:02
Airport Office,Nigeria, Under processing at operations facility
2020-07-29 07:08
Dubai,United Arab Emirates, Departed Operations facility – In Transit
2020-07-28 11:07
Dubai Express Hub,United Arab Emirates, Under processing at operations facility
2020-07-28 10:03
Dubai Express Hub,United Arab Emirates, Under processing at operations facility
2020-07-26 15:30
Hong Kong,Hong Kong, Departed Operations facility – In Transit
2020-07-25 16:23
Aramex - Hong Kong Warehouse,Hong Kong, Received at Origin Facility
2020-07-25 12:13
Hong Kong,Hong Kong, Picked Up From Shipper, G242F5E
This is the second time buying from…
This is the second time buying from 393lens.com. I paid for express delivery through Aramex. As it is now Aramex is not sure they have my package, When I contacted customer care through whatsaap the customer care officer of 393lens was rude and made me look stupid. I do not think I want to buy from 393lens again
Thank you
Dayo Akingbola
11 de agosto de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Dear Sir
Thank you for your feedback,
Let us have a look at it together.
Your order was placed on 22/07 and dispatched by Aramex(due to Covid19 only Aramex is available as a carrier to your country) on 24/07 to your address in Nigeria.
It arrived in your country's Customs on 03/Aug and is still being processed by your country's customs (very efficient customs).
You called Aramex's agent in Nigeria, they put you on hold and said they are looking for the parcel.
You also contacted our customer service and asked why your parcel is with the post, you presented an incoming post memo, which was neither in your name, nor it had your address and on top of that, it was issued on 17/07 (while you placed your order with us on 22/07).
And of course, you wouldn't want to buy from us again,
We can understand and hope your next seller can circumvent global pandemic situation and can urge your country's customs to process faster.
Have a good day.
Very responsive
Very responsive! Service staff Sandy is very helpful!
6 de agosto de 2020
Avaliação não solicitada
Five stars
Many choices, easy to order, and fast delivery !
6 de julho de 2020
Avaliação não solicitada
Great service at a fair price
Great service at a fair price. Thank you!
29 de junho de 2020
Avaliação não solicitada
fast shipping great seller
15 de junho de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Many thanks for your kind words Caroline,
Hoping to serve you again.
I am so impressed!!
I am so impressed!!! I ordered to the US after realizing I was on my last pair of contacts and my script was expired and my doctor would not extend it so they would not give me any contacts. THESE SHIPPED TO MY HOUSE IN 3 DAYS!!!! that is faster than I would have received it from my doctor. and no script needed to be uploaded you only need to know your measurements which thankfully were on my last box.
20 de maio de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Many thanks for your kind words
It is our pleasure to be at your service.
Good
Good. Items received in order. Fast delivery about 2 weeks.
Thanks alot.
2 de maio de 2020
Avaliação não solicitada
order not received then they sent me another one.
order not received after one month delay (during the coronavirus outbreak), I was stranded in Japan without contact lenses and have to wear glasses everyday........they contacted me to follow up and re-send another parcel, received one week later. Very satisfied and happy with this merchant and will definitely use them again!
20 de abril de 2020
Avaliação não solicitada
Resposta da 393lens.com - Contact lens Online
Many thanks for your kind words.
Excellent !!
19 de abril de 2020
Avaliação não solicitada
Super fast delivery even with the covid…
Super fast delivery even with the covid situation 👍👍
9 de abril de 2020
Avaliação não solicitada
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