3D Aesthetics Avaliações 

76
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I can not recommend 3D aesthetics enough , from very first contact with Aaron , who is extremely helpful, on the ball and cant do enough to make everything go smoothly. To the team in the offices trai... Ver mais

Avaliado com 1 de um total de 5 estrelas

I’ve spent thousands of pounds with 3D as a company. I’ve paid for a machine that I have not had for over 12 months. I’ve raised multiple formal complaints and asked for resolutions. A separate ma... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was trained in the ultimate pro, dermaforce and powersculpt. All my training was done by Christina,she was amazing,took time to explain all the treatments. And if I didn't quite understand somethin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very pleased with the engineer service, Colin fixed my Trilogy ice laser machine, the key switch was playing up a little he also did a service, water change, filter change and checked the collaboratio... Ver mais

Detalhes da empresa

  1. Fornecedor de Produtos de Beleza

Escrito pela empresa

3D Aesthetics are one of the key industry leaders in the beauty and aesthetics industry, providing some of the most advanced, non-surgical, face, body and laser devices on the market. Our award-winning treatments use the latest technologies for body contouring and inch loss, advanced facials, laser hair reduction, skin tightening, tattoo removal and much more.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(76)

36 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Aaron has been super helpful and…

Aaron has been super helpful and professional.Always quick in response to reassure any concerns..helped me all the way choose the right machine as there is lots on the market..customer service 10/10. Thanks so much !

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been helped by Aaron all the way from…

Been helped by Aaron all the way from choosing my visage machine to buying both the visage and Emlift. He has been very available and main point of contact for me. Went through all the financial arrangements, delivery and training details with me which were all very complicated. He has been a major support in my 3D journey.

23 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bad customer service, disgraceful

I previously left a 1-star review due to issues that have since been completely resolved. The new director has gone above and beyond to make things right, and my experience has been fantastic since the change in management. I'm very happy to update this to 5 stars! I feel as though my business is valued and that's really important when we invest in a company to invest in our own growth. The 3d visage is rather spectacular!!

7 de julho de 2025
Avaliação não solicitada
logotipo da 3D Aesthetics

Resposta da 3D Aesthetics

Hi Natalie, Thank you for sharing your feedback. Our Customer Services Manager, Hannah, spoke with you on Tuesday afternoon and is in ongoing discussions with you regarding your queries. We can assure you that these are being actively managed and that our team are working with you directly. We want to reassure you that your concerns are being taken seriously, and we remain committed to supporting you. Our aim is always to provide the best possible service to our clients, and we value the opportunity to resolve matters together in a positive way. If you need to contact us again at any point, please reach our customer service team at customerservices@3d-aesthetics.co.uk. Thank you

Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing company, pay was great when he delivered my first machine.
I say first because I will most definitely be buying again from 3D aesthetics absolutely amazing company.
Do professional and helpful xx

24 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mel from 3D has been absolutely…

Mel from 3D has been absolutely incredible from the first contact with her! I’ve been in talks with her about buying some devices for my clinic for over a year and she has been extremely patient, super helpful, friendly and supportive.

I have spoken to many other manufacturers who really give the hard sell, are extremely pushy and have felt pressured by others in the past. However, Mel has been entirely different and this has been a key contributing factor in my decision to choose 3D. I attended an in person demo at HQ and was welcomed from start to finish by Mel and the wider team, with no question unanswered and a comprehensive demo with both hands on elements and educational presentations. If you’re looking for excellent devices and customer care that goes above and beyond then head to 3D aesthetics!

12 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nicola is truly the best trainer❤️❤️😍

Nicola is truly the best trainer❤️❤️😍
She explains everything so clearly and with such friendliness that it makes learning enjoyable and easy. Nicola is always there to help.This has been the best training experience ever – thanks to her dedication, knowledge, and positive energy🙏🙏🙏 we really enjoyed lot during our hydra facial training😍😍

10 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s was such a great experience..

It’s was such a great experience..our Nicola were an amazing teacher therapist..she makes us so comfortable and keep asking if we have any questions..all the staff were so welcoming..they’re so helpful. She give us training with all her great skills and experience..and also We enjoyed unlimited tea coffees..and drinks..Thanku so much all of the team who makes us feel like a home

10 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mr Paul delivered and installed 2 new…

Mr Paul delivered and installed 2 new machines 3D Hydro2facial and 3D Triologyice. He explained everything nicely, very professional and kind person. He answered all my queries and explained in details. I'm so happy with the service 10/10. Thank you so much Mr Paul and 3D asthetic.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

0/10000 customer service.

Review for Lesielle UK that this company owns - ordered on the 6th April as to which my payment was accepted and money was taken. 2 weeks later, still nothing delivered despite it saying 48-72hrs online. Messaged via the website 4 times, messaged on instagram, (no replies on any), and so finally resorted to messaging on LinkedIn. A kind lady on LinkedIn who works for Lesielle in France then kindly replied to me and said it wasn’t her domain but she would email and tag me in. I still haven’t had a reply from this company. I also emailed them using the email I was tagged into asking for a refund which I haven't had a reply to. My order was finally sent to me and arrived yesterday (only a month late), but only because of the lady on LinkedIn. So basically, there’s no form of customer service in any way shape or form. They are quite happy to take your money, not send the product and pretend you don’t exist. They wouldn’t have even bothered actually sending the product if it wasn’t for the lady on LinkedIn sending them an email. AND THEY STILL HAVEN'T REPLIED TO ME!!!! Awful service.

6 de abril de 2025
Avaliação não solicitada
logotipo da 3D Aesthetics

Resposta da 3D Aesthetics

Thank you for your feedback, and we're sorry for the inconvenience you experienced. 3D Aesthetics are a stockist of these items and not the manufacturer or owner of Lesielle. Due to a change in internal management, there was a temporary disruption in our internal processes as we did not have immediate access to the correct systems. This impacted our ability to respond and support you as promptly as we normally would. Please be assured that we’ve since resolved these issues and put measures in place to prevent this from happening again. We understand how frustrating this must have been and we appreciate your patience during the transition. If there is anything still unresolved or if you’d like to speak with us directly, please don’t hesitate to contact us at customerservices@3d-aesthetics.co.uk we’d be more than happy to help.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service.

Brilliant customer service.
Paul was very helpful and set up the Machine, ensuring each step and parts of the hydro2facial were explained.
Very happy with the service so far!

1 de maio de 2025
Avaliação não solicitada

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