There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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Veja o que dizem as avaliações
highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contato
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was sent an incorrect item
I was sent an incorrect item. I would like a refund. I've emailed the company twice with no reply.
25 de março de 2025
Resposta da 5ivepillars.com
Salam Chinyere, we’re truly sorry to hear about your experience with receiving the incorrect item. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Love the products but be dedicated in email correspondence.
Shukran Family for resolving my issue...although my size was not in stock I do look forward to getting it once it is. Please feel free to keep me in the loop.
30 de março de 2025
Resposta da 5ivepillars.com
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
The best and trustable as always
The best and trustable as always
20 de março de 2025
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam! Thank you for your continued trust and support. We're honored to be your go-to choice and look forward to serving you again.
Great Quality!
I'm wearing one of my 5ivepillars shirts right now, and I'm really impressed. It's been through multiple washes and still looks brand new. You couldn't ask for better quality!
I'd love to see more styles, but overall, I'm super happy with my purchases. I'll definitely be buying more from them.
5 de julho de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Antwan! Thank you for your fantastic review. We're so glad to hear your 5ivepillars shirt is holding up beautifully, and we appreciate your excitement for more styles — stay tuned!
Have made multiple orders with 5…
Have made multiple orders with 5 pillars. Very good quality and customer services.
15 de março de 2025
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Eduardo! Thank you for choosing 5ivepillars again and again! We're grateful for your support and excited to keep providing you with the best.
Repeat Customer’s Thoughts
I have ordered from 5ivepillars five times at this point, and I keep coming back because of how much I love the products and customer service. If is an issue with my order, they will contact me and ask me how to make it right, and are very generous with their return policy. I have had to change my shipping addresses twice after ordering and they are very happy to help. The products being as great as they are is just the cherry on top. I will keep ordering from them and supporting their business as long as I can.
15 de março de 2025
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Abid! Thank you so much for your continued support and kind words. We're truly grateful to have you as part of the 5ivepillars family—your loyalty means the world to us.
10/10 customer service
10/10 customer service . I am a repeat customer . Love the quality !
14 de março de 2025
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Mauro! Thank you for your amazing feedback and for being a loyal customer. It means everything to us that you're enjoying both the service and the quality.
Resposta da 5ivepillars.com
Salam Blair! We're so glad your order reached you in a timely manner—thank you for your support! We look forward to serving you again soon.
Resposta da 5ivepillars.com
Salam Clarissa, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
I would give you a 5 but I had ordered…
I would give you a 5 but I had ordered 2 hoodies and only received one. I had reached out right away via email as it’s the only form of communication regarding orders. It took a few weeks - after multiple attempts, to get a response back. I finally received my second hoodie after a month. I would say be better at communicating. Otherwise my daughter and I are happy with the hoodies.
5 de fevereiro de 2025
Overall
Overall, my experience has been wonderful. The product is absolutely beautiful, and you can truly feel the hard work and dedication behind it. It resonates with your soul. Thank you so much!
6 de fevereiro de 2025
Resposta da 5ivepillars.com
Salam Julieth! Your words remind us why we do what we do—thank you for your beautiful feedback and continued support. We're so honored to be a part of your experience.
Great Muslim Company! Worth every penny!
Always fast shipping and quality clothing. This is not just a throw together company. They take time and put love into the products. I usually wear a 3x but they run out fast so I ordered a 2x and the fit is perfect! Great craftsmanship! Alhamdulillah life long customer! Just got the “Ma Sha Alla” hat and it’s as good as a new era hat!
27 de janeiro de 2025
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Franklin! JazakAllah khair for the kind words and support! It truly means the world to us. We’re so glad the 2X fit worked out and that you’re loving the hat — Alhamdulillah! We're honored to have you as part of the family.
Resposta da 5ivepillars.com
Salam Davey, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Customer service doesn’t even get back…
Customer service doesn’t even get back to any of the emails you send!
It’s my 3rd time ordering and got the totally wrong order and no info if I’m going to get my order or money back …
3 de janeiro de 2025
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Only complaint I still have not…
Only complaint I still have not received my order and it’s been a long time
30 de dezembro de 2024
Resposta da 5ivepillars.com
Salam Said! Thank you for your patience, and we're truly sorry for the delay. We’d love the chance to make this right — please contact us with your order details so we can help.
My product was never sent and my refund…
My product was never sent and my refund was never sent after I ordered! Nobody even answered my email
27 de dezembro de 2024
Resposta da 5ivepillars.com
Salam Isadore, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Great quality and creative designs
Great quality and creative designs. Bought some items for myself and to gift family and friends. Very happy with this find!
22 de dezembro de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Proma! So happy to hear that! It means a lot that you found something meaningful not just for yourself, but to gift others too. We appreciate you being part of the journey!
Order received timely but damaged to a…
Order received timely but damaged to a Hoodie. Tried to reach out to resolve multiple times but customer service very unresponsive. Hate giving bad reviews but basic customer communication follow up is terrible from company’s perspective. Sad
23 de novembro de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Asif, we’re truly sorry to hear about your experience with the damaged hoodie. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Loved the clothes so much!
Loved the clothes so much!! Great quality & looks so good on me and my husband. Shipped so fast, was skeptical but will definitely be buying again!
4 de novembro de 2024
Resposta da 5ivepillars.com
Salam Nakema! Thank you so much. We’re so glad you and your husband loved the pieces — and that we could exceed your expectations. Can’t wait to have you shop with us again!
Resposta da 5ivepillars.com
Salam Naim, we’re truly sorry to hear about your experience with the delivery of your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
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