5ivepillars.com Avaliações 221

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais

Avaliado com 5 de um total de 5 estrelas

highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!

Avaliado com 5 de um total de 5 estrelas

Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.

Avaliado com 2 de um total de 5 estrelas

Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

221 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Ripped pocket

The pocket on the left side of the shorts was ripped, giant hole seeping through to the bottom

2 de outubro de 2024
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Resposta da 5ivepillars.com

Salam Hadaitullah, we’re truly sorry to hear about your experience with the shorts. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Avaliado com 5 de um total de 5 estrelas

Amazing service! Brilliant quality!

Amazing service!! i received a pair for my birthday in the wrong size sadly. gave them a message on instagram and they helped me out with sending a new one out immediately. Will definitely be ordering again. p.s the arch rug shorts are amazing quality, just go for a larger size for a more oversized fit 😉

2 de outubro de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam Benoit! We’re so glad we could help and make things right! It means a lot to hear you’re enjoying the quality — and great tip on the sizing! Looking forward to serving you again soon.

Avaliado com 5 de um total de 5 estrelas

My Favorite Brand of Clothing

My Favorite Brand of Clothing
Best Quality Garments
Great Prices With Meaning
In Every Item Alhamdulillah 🤲🏼

24 de outubro de 2023
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam Javier! Wow — this means so much. We're beyond grateful that you connect with the quality, purpose, and meaning behind our work. Can’t wait to keep creating for you!

Avaliado com 5 de um total de 5 estrelas

Free Palestine

Support Muslim owned businesses. Free Palestine

2 de setembro de 2024
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Resposta da 5ivepillars.com

Salam Usman! Your support empowers our community. Thank you for choosing to support Muslim-owned.

Avaliado com 1 de um total de 5 estrelas

Don’t buy. Product never even shipped. No response from company

Bought $250 of product over a month ago. Item still hasn’t even shipped. Tried contacting the company multiple times (email; no phone number available) just to inquire about the status - no response despite several attempts!

Bought these items for my brother as a gift, I dont make a lot of money and I can’t even get a refund back. It’s so frustrating

29 de agosto de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam Sean, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Avaliado com 3 de um total de 5 estrelas

I did not receive my order

I did not receive my order. I reached out to their customer service team twice about it, and haven't heard back.

Update: they responded and I got a refund for my order. It's a trustworthy and legit company - I'm only not going over 3/5 stars bc I never received my order and customer service can be slow is all.

27 de julho de 2024
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Resposta da 5ivepillars.com

Salam Sue, we are truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I originally left a negative review after receiving two shirts, one of which (the Muhammad Ali Dua shirt) was nothing like what was advertised. I was super disappointed at first. However, Sara from 5ive Pillars reached out to me personally and offered to send a free replacement without requiring any return or exchange. I’ve now received the new shirt, and it’s perfect, exactly what I was expecting. The “All Praise To The Most High Shirt” was already good, and now the replacement for the Muhammad Ali shirt is just as great.

Mistakes can happen, but the way 5ive Pillars handled the situation showed me they truly care about their customers. I’m updating my review to 5 stars.

5 de agosto de 2024
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Resposta da 5ivepillars.com

Salam Qasim, we’re truly sorry to hear about your experience with the shirts that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Avaliado com 5 de um total de 5 estrelas

A+++

Alhamdullilah! Great quality fits true to size.

3 de julho de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam Anderson! Thank you so much! We're glad the fit and quality hit the mark. Appreciate your support!

Avaliado com 5 de um total de 5 estrelas

New revert very excited to keep…

New revert very excited to keep learning and to wear really nice streetwear with a good message :)

9 de julho de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam! Welcome to Islam! We're so glad you're here and excited to be part of your journey in both faith and fashion.

Avaliado com 5 de um total de 5 estrelas

I can’t say enough about the products

I can’t say enough about the products! I bought the Al Quds hat (3 of them) and Malcolm X sweatshirts. The quality is amazing! Worth every penny (and I got it on sale, which is even better!)

Products shipped right away and received within days. So happy with my experience.

21 de junho de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam Sumaira! This means a lot—thank you! We’re so happy you’re loving everything. Appreciate your support!

Avaliado com 5 de um total de 5 estrelas

I buy for the men in my life and…

I buy for the men in my life and family. Their stuff is true to size and great quality.

9 de junho de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam! We’re glad the sizing and quality have worked well for your loved ones. Can’t wait to have you back for more!

Avaliado com 2 de um total de 5 estrelas

Quality items but way over priced.

Lower price

9 de junho de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.

Avaliado com 5 de um total de 5 estrelas

Fantastic!

Love the cards. My family and I are enjoying them, we are learning while having fun.

2 de maio de 2024
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Resposta da 5ivepillars.com

Salam! Thanks for sharing—so happy the cards are bringing both fun and learning to your family!

Avaliado com 5 de um total de 5 estrelas

A necessary purchase

I have been wanting to purchase these the trivia cards. Now we can have an fun and educational game night.

1 de maio de 2024
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Resposta da 5ivepillars.com

Salam Abdurrahim! We’re so happy you made the purchase! Can’t wait for you to enjoy many memorable and educational game nights!

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, amazing products, fast shipping

18 de abril de 2024
Avaliação não solicitada
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Resposta da 5ivepillars.com

Salam! We’re thrilled you had a great experience with our products and shipping. Looking forward to your next order!

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