The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... Ver mais
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Veja o que dizem as avaliações
Während unserer Reise nach Island sind wir noch einmal auf 66north aufmerksam geworden - und was sollen wir sagen: Ein rundum sympathisches Erlebnis, von Anfang bis Ende. Wir haben online eine st... Ver mais
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I ordered the wrong product and requested a return, which I understand. However, I find it unreasonable that €20 were deducted for the return on a €60 item, in addition to the original shipping costs.... Ver mais
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At first i had trouble getting the size, and when it reached me, i got a size that was so small for me, however i send an email. It was very confusing at first, however i managed to get a return slip... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de roupas desportivas
- Loja de moda masculina
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de agasalhos
- Loja de moda feminina
Escrito pela empresa
66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66˚North’s products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the world’s most challenging conditions. In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
Informações de contato
Miðhraun 11, 210, Garðabær, Islândia
- contact@66north.com
- 66north.com
4,0
Muito Bom
276 avaliações
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Uden sammenligning den dårligste…
Uden sammenligning den dårligste serviceoplevelse jeg nogensinde har oplevet!!
På vej på min skiferie stod jeg i Kastrup lufthavn, og købte en trøje til turen i North66’s butik.
Efter at have brugt den ÉN dag, så trøjen meget slidt ud, faktisk på en sådan måde at man ikke kunne bruge den igen.
Da jeg kommer tilbage i butikken for at bytte trøjen, bliver jeg fortalt, at det er en produktionsfejl, og at jeg skal skrive til kundeservice, da jeg ikke kan bytte deres butik (hvilken butik kan man ikke det i?!), men at det ikke vil være et problem at få den byttet.
Så jeg sender billeder, kvittering samt en forklaring til kunderservice, hvorefter jeg bliver mødt af beskeden: “… det ser ud til at være slid, så den dækkes ikke”.
Jeg kan ikke lade være med at tænke, hvad det ville koste at give mig en ny trøje? Tæt på ingenting?
I stedet står jeg tilbage med en ødelagt trøje, ingen penge refunderet og en lang dialog både i butik og på mail som endte ud i lige præcis ingenting, udover en ligegyldig prædiken om, “at de godt kunne forstå jeg var skuffet..”
At man som virksomhed af denne størrelse ikke har et større ønske om at møde sine kunder, forstår jeg simpelthen ikke.
Det bliver sidste gang jeg køber noget herfra, og jeg håber, at andre vil overveje det en ekstra gang også.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tak for din feedback. Vi er kede af at høre, at du var skuffet over udfaldet af din sag. Desværre var vi på baggrund af de tilgængelige oplysninger ikke i stand til at hjælpe dig på den måde, du havde håbet på denne gang.
Vi forstår din frustration og sætter pris på, at du har taget dig tid til at dele din oplevelse med os.
Med venlig hilsen,
Sofus
66°North Kundeservice
Resposta de 66°NORTH
Hi,
Thank you for your kind review! We’re delighted to hear that you experienced great service and are happy with the quality of the items.
Kind regards,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi S.
Thank you for your great review! We’re glad it arrived quickly and that you’re pleased with the quality, we really appreciate your support.
Kind Regards,
Lorcan, 66°North Customer Service
Great Quality!
Love my hat and Tee!
Only bad feedback - I got additionally billed $30 for tariff AFTER I placed the order and it was on its way. Please inform your customers there may be added Tariff AFTER the fact.
23 de fevereiro de 2026
Resposta de 66°NORTH
Hi Kim,
Thank you for your great feedback, we’re happy to hear you love the products!
We do note potential tariffs on our Shipping & Delivery page, but we appreciate your point and will work on making this clearer at checkout. Thanks for helping us improve!
Kind Regards,
Lorcan, 66°North Customer Service
Wonderful and practical 👏 headgear in…
Wonderful and practical 👏 headgear in keeping you warm and dry as well as fashionable.
23 de fevereiro de 2026
Resposta de 66°NORTH
Hi Saleem,
We’re so glad you’re enjoying it! Keeping you warm, dry, and looking good is the goal , thank you for taking the time to share your kind words and support.
Kind Regards,
Lorcan, 66°North Customer Service
5 stars is not enough
23 de fevereiro de 2026
Resposta de 66°NORTH
Hi Rawle,
Wow, thank you! We’re thrilled you feel that way and so grateful for your support.
Kind Regards,
Lorcan, 66°North Customer Service
I disliked the return shipping…
I disliked the return shipping procedure which is not customer friendly since too complicated and too expensive.
Hotline experience was positive, friendly and solution oriented.
27 de janeiro de 2026
Resposta de 66°NORTH
Hi Jurgen,
Thank you for your feedback.
We’re sorry to hear that you found the return shipping process complicated and costly, we understand how important a smooth return experience is, and we’re continuously working to improve our processes.
That said, we’re very pleased to hear that your experience with our hotline was positive and that you found our team friendly and solution-oriented. We will certainly pass this feedback on to them.
Thank you again for taking the time to share your experience.
Kind regards,
Lorcan, 66°North Customer Service
MADE IN CHINA
The price is excessive for a jacket made in China. It's a rip-off...
2 de fevereiro de 2026
Resposta de 66°NORTH
Hi Arnaud,
We’re sorry to hear that you feel the price is high. Please note that the majority of 66°North products are designed in Iceland and produced in Europe, ensuring high-quality materials, craftsmanship, and technical performance. Our prices reflect the durability, design, and functionality that our customers expect.
Kind regards,
Ida, 66°North Customer Service
Fine jacket
Fine jacket. Ridiculous import fees of half the jackets cost!! It’s the fault of the USA but a warning would have been good. I looked up what the fees were supposed to be (15%) and that was fine but the delivery service DHL charged 50% for “duty.” Beware!
I am trying to deal with DHL about this; the agent there told me they must have made a mistake, but I emailed the situation to them with a full description and they never got back to me.
I do want to reiterate that this is the best really cold weather jacket I have owned: both attractive and technically excellent. I am still glad I bought it even though with the duty the price is a bit heart stopping. I could not find a similar product in the US, which is why I went to a company in Iceland for this product. It is really well made, great materials, super warm and relatively easy to move about in. I am very pleased with it, in spite of the problem with the price, no fault of theirs.
1 de fevereiro de 2026
Resposta de 66°NORTH
Hi Laura,
Thank you for taking the time to share your experience. We’re glad to hear that you’re happy with your jacket and its quality – it’s great to know it meets your expectations for both warmth and performance.
We’re very sorry to hear about the unexpected import fees and the difficulties you experienced with DHL. We understand how frustrating this must have been, and we appreciate your patience while trying to resolve it. Unfortunately, customs and courier charges are outside our control, but your feedback is very helpful, and we’ll consider ways to make this clearer for our international customers in the future.
Kind regards,
Ida, 66°North Customer Service
Resposta de 66°NORTH
Hi Roberto,
Thank you for your feedback! We’re glad to hear that you found the process quick and easy, and that you’re happy with the quality of our GORE-TEX jackets.
Kind regards,
Ida, 66°North Customer Service
Great service and great quality
Great service and great quality. As expected in
26 de janeiro de 2026
Resposta de 66°NORTH
Hi Fabio,
Thank you for your kind words! We’re glad to hear that our service and quality met your expectations. We really appreciate your feedback!
Kind regards,
Ida, 66°North Customer Service
Simply the best winter wear
Simply the best winter wear, especially for winter running, skiing, and other athletic activities. Fantastic life-long quality well worth the price and investment. Even US tariffs won’t stop me from continuing to buy from my favorite store in Iceland!
2 de fevereiro de 2026
Resposta de 66°NORTH
Hi Donald,
Thank you so much for your wonderful review! We’re thrilled to hear that our winter wear meets your expectations for quality and performance, whether it’s for running, skiing, or other activities. Your support means a lot to us, and we’re delighted to remain your favorite store – even with US tariffs!
Kind regards,
Ida, 66°North Customer Service
super god service
26 de janeiro de 2026
Resposta de 66°NORTH
Hej,
Tusind tak for din anmeldelse! Det glæder os rigtig meget at høre, at du har oplevet super god service.
Vi sætter stor pris på din feedback.
De bedste hilsner,
Sofus, 66°North Customer Service
The produtcs are nice BUT
The produtcs are nice, but their speed of shipping, information level and customer service is very poor, unfortuanetly.
My family and I placed 3 orders in JAN26 - 2 out of 3 we did not receive info about shipping. And eventhough it says 1-4 business days delivery time - all orders took much longer transit time.
Only way to get reply is chat on their website, but very useless replies and they promise to check with warehouse and get back to you, but never received reply.
2 de fevereiro de 2026
Resposta de 66°NORTH
Hi,
Thank you for taking the time to share your experience. We’re pleased to hear that you like the products, but we’re truly sorry to read about the issues you experienced with shipping updates and communication.
What you describe — lack of shipping information, longer transit times than stated, and not receiving follow-ups after contacting us — is not the level of service we aim to provide. We completely understand how frustrating that must have been, especially when placing multiple orders.
If this has not already been fully resolved, we would really appreciate the opportunity to look into the three orders properly and follow up with you. Please contact us at contact@66north.com
with your order details, and we will review the case thoroughly and ensure you receive a clear response.
Thank you again for your honest feedback — it helps us improve.
Kind regards,
Sofus, 66°North Customer Service
Order shipped quickly and well packed
Order shipped quickly, packaged well, arrived on time in good condition
2 de fevereiro de 2026
Resposta de 66°NORTH
Hi Ray,
Thank you for your great feedback! We’re happy to hear your order arrived on time, well-packaged, and in good condition. We really appreciate your support!
Kind regards,
Ida, 66°North Customer Service
Resposta de 66°NORTH
Hi Serge,
Thank you so much for your kind words! We’re glad to hear you enjoyed your experience in our shop and liked our modern clothing collection. We really appreciate your feedback!
Kind regards,
Ida, 66°North Customer Service
Disappointed
Very slow delivery,Overpriced clothes with cheap fabrics.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta de 66°NORTH
Hi Yusein,
We’re very sorry to hear about your experience and understand your frustration regarding delivery times and product expectations. Your feedback is important to us, and we will share it with our team to help improve both our service and product quality.
We don’t have your email address connected to this review, so please feel free to reach out directly if you’d like us to review the situation further.
Kind regards,
Ida, 66°North Customer Service
Thrilled to bits💫 with my new wool…
Thrilled to bits💫 with my new wool working gloves. Super quality, very good price, arriving as you said.
Thank you very much🙏
30 de janeiro de 2026
Resposta de 66°NORTH
Hi Barbara,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with your new wool working gloves and that everything arrived as expected. Your feedback means a lot to us – enjoy!
Kind regards,
Ida, 66°North Customer Service
Resposta de 66°NORTH
Hi Nigel,
Thank you so much for your kind words! We’re glad to hear you’re enjoying the quality and durability of our products. Your support means a lot to us!
Kind regards,
Ida, 66°North Customer Service
I was unhappy with the return and…
I was unhappy with the return and exchange policy. When the item I ordered didn’t fit, an exchange for the correct size wasn’t available, and I was required to pay return shipping. Because of this experience, I won’t be buying from 66°North again.
30 de janeiro de 2026
Resposta de 66°NORTH
Hi Wes,
We’re very sorry to hear about your experience and completely understand your frustration. Our return and exchange policies are designed to be fair, but we understand that the costs and limitations can be disappointing.
We truly appreciate your feedback and will take it into account as we continue to improve our service. Thank you for sharing your experience.
Kind regards,
Ida, 66°North Customer Service
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