6ginternet Avaliações 

1.328
O TrustScore é 3.5 de um total de 5

3,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(1.328)

46 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Awful service

Awful service, internet down and customer contact number also down.

16 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Amaanat. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Avaliado com 1 de um total de 5 estrelas

Poor network service.no internet since…

Poor network service.no internet since 11am today all there customer service and technical support number not working call don’t get through.online chat service not working long waiting time I will not recommend this company waist off time and money.

16 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Avaliado com 1 de um total de 5 estrelas

Can't get in touch with them half the…

Can't get in touch with them half the time to resolve issues....4hrs waiting only to be kicked out, can't contact by phone as most of the time don't get an answer...sick and tired of this company ..Will never use them again...

16 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Anthony. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Avaliado com 1 de um total de 5 estrelas

Customer service non existent

Internet has been down for 3 hours so far. Chat function is not moving at all I have been in for 2 and a half hours!!! Both the customer service number and the sales numbers dont work they just ring and then cut. Shambles of a company. Can't wait to cancel and change over to BRSK.

16 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Yasin. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Avaliado com 1 de um total de 5 estrelas

“World’s poorest internet I ever had

“World’s poorest internet I ever had. It’s been 8 months since I had it but I reported hundreds of complaints thats it’s not working properly, couple of days ago they sent a guy who put another rooter for £5 extra per month and renew contract to suffer another 24 months. We still have no internet today. I will never recommend anybody to get this headache.

16 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi S, I'm sorry to hear this, please accept my apologies. I'd like to help get this issue resolved as soon as possible so I have sent a request for your details so that I may get in touch with you.

Avaliado com 5 de um total de 5 estrelas

Great service

Contacted the online chat service regarding a poor connection, this was solved quickly whilst i was on chat.

14 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Elaine, thank you for the positive review. We are so happy to hear that we quickly resolved your connection problem.

Avaliado com 1 de um total de 5 estrelas

Worst experience, very unprofessional

Its been nearly 6 months since my speed dropped and i made several complaints and even left a review here as well after which they asked for my details and i provided, but nobody contacted me. They’re the worst internet providers. Worst customer service.

3 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Roger, I'm sorry to hear that you've been suffering from connection issues and that no one has been in contact. I've sent a new request via Trustpilot so that I may follow this up personally.

Avaliado com 1 de um total de 5 estrelas

Router problem

2-5-24. Router problem. Very polite, helpful and clear instructions from Denzil to resolve.

10-05-24 UPDATE. Promised a new router would be dispatched 3-5 working days, still awaiting delivery. Internet continually dropping out and unreliable. Supposed to be 100Mbps, currently running at 5-10Mbps or less. Been told by the tech operator that there is NO RECORD of a new router being dispatched, so someone is lying and it is not me.

2 de maio de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Paul, thank you for leaving us an excellent review. We are so happy to hear that Denzil resolved your router problems.

Avaliado com 5 de um total de 5 estrelas

Absolutely excellent service

Absolutely excellent service

25 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Craig, we appreciate you taking the time to leave us a positive review. We are glad to hear that you are getting an excellent service from us.

Avaliado com 4 de um total de 5 estrelas

1 year in nearly

So our 6g experience has been good but to customers who say about low speeds there are 2 different GHz bands you have 2.4 GHz and 5GHz, both Xbox and PlayStation are setup on the 5Ghz band with speeds up to 100mb but never below 75mb and the rest of the devices at home i.e phones and Google home are set on the 2.4ghz with speed ranges of 24mb to 52mb. Don't think in the time we have had 6g we have had a disconnect it's been constantly on as far as I know.

So Before you call Customer services try using the 5ghz band of the router I think you will be surprised how good the speed and connection is.

25 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Michael, thank you for taking the time to leave us a positive review. It's so good to hear that you've had strong speeds from us.

Avaliado com 5 de um total de 5 estrelas

Absolutely great service Denzil made…

Absolutely great service Denzil made the whole process easy a credit to the company

23 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi John, we appreciate you for leaving us an excellent review. We are so happy to hear that Denzil did a good job

Avaliado com 1 de um total de 5 estrelas

If you listen to one thing then avoid these

Be warned - didn’t get a good signal - cheaper and more reliable services available with leading providers - don’t go to these back street people.

Also giving these money is making towns look cr@p as they put them stupid poles up everywhere.

9 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Simon, I'm sorry to hear that you feel this way. If you are not receiving good signal this could be down to a number of issues. I've sent a request for you information so that I may find out more and look into this.

Avaliado com 5 de um total de 5 estrelas

Good job by Aidan

Good job by Aidan, really fast speeds and works perfectly

19 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Tj, thank you for leaving us an excellent review. We are so happy to hear that Aidan did a great job in installing your internet.

Avaliado com 5 de um total de 5 estrelas

Regan and jordan excellent engineers…

Regan and jordan excellent engineers very tidy job, need a pay rise

17 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Ibraheem, thank you for leaving us an excellent review. We are so happy to hear that Regan and Jordan did a good job when getting you installed.

Avaliado com 5 de um total de 5 estrelas

Install was very good.kamen was very…

Install was very good.kamen was very helpful, he connected everything up for us and explained everything in detail. Very smooth process

17 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Mohammed, thank you for the positive review. We are very happy to hear that Kamen did a good job at getting you installed.

Avaliado com 5 de um total de 5 estrelas

Really good service from Aiden

Really good service from Aiden was really friendly and easy to talk to helped out amazingly speeds all perfect.

16 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Michael, thank you for leaving us an excellent review. We are so happy to hear that Aiden did an excellent job when getting connected.

Avaliado com 4 de um total de 5 estrelas

Very helpful

Very helpful and chatty my daughter has difficulty with loud noises and they were warning her when they were drilling so she could put her ear defenders on

16 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Vicky, we appreciate you leaving us a positive review. We are so happy to hear that our installation engineers were kind, chatty, and accommodating to your daughter's needs.

Avaliado com 1 de um total de 5 estrelas

BEWARE AWFUL COMPANY

BEWARE AWFUL COMPANY
can’t get through on the phone if you do you will be told they will call you back they don’t
Told our internet would be live on the 1st
Received our router tried to connect and nothing
Finally managed to get through to them eventually to be told the order had been cancelled. Now left with no internet till I can sort something else
THE WORST COMPANY EVER.

15 de abril de 2024
Avaliação não solicitada
logotipo da 6ginternet

Resposta da 6ginternet

Hi Katie, I'm sorry to hear that this has happened. I've sent a request for your details so that I may personally look into this.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais