I paid for a tank pad ultra
September 9th. (Paid for the tablet on August 27th) I paid for a tank pad ultra. I recieved a standard tank pad. They admitted in an email they made the mistake. It came from Ontario. They offered for me to keep it, they would pay me back the difference and 40 bucks for my inconvenience. I said no. Now they want me to send the return to Hong Kong to someone named ViVi and Canada post is estimating 145 bucks, that 8849 wants me to pay for. 8849 says they will reimburse me. Why am I paying to return their mistake in the first place? And why can it not be sent back to Ontario? Meanwhile, I do not have the tablet I paid for and they have my 1000 bucks. This all does not sit well with me. And their customer service is TERRIBLE. Email them, wait 24'ish hours to hear back from them. So if you need to have a conversation, for me, it has now been playing out for a few days. As of right now, I totally would not recommend.
Edit-September 16th. So it has been 7 days since I posted the above review. The return fee turned out to be $167.88. I paid it, and sent off their tablet 5 days ago. They sent me a notice of reimbursement, but no money has met my account yet. I have not heard from them for a few days. They said they would send me the tablet I paid for. I had to ask them for a tracking number, and the link they gave me shows that they intend to send a package, and that is it. "Package information received" is all it says. Company is 4PX. The shipper does not have the package.
So I have no tablet, they have my 1000 bucks, I have not been reimbursed the $167.88, and they have me jumping through hoops for their mistake. I paid for this tablet on August 27th, IIRC. It is September 16th today. And still nothing. Beware. So far, 8849 has not been a good company to deal with. I will update this again in a few days if anyone is curious.
Edit-September 21st. I was returned the tablet I tried to send to them. 3 times I tried to send it. Canada post refused shipment 3 times. It is because of the batteries. So now 8849 is refusing to send me the tablet I paid for, and refusing refund until I send them their wrong tablet that they shipped to me (again). I said for them to send a courier to pick it up. I refuse to work for them for free. I tried 3 times.
Also, that $167.88 has not been refunded to me. So 8849 has taken my 1000 bucks, and taken $167.88 for shipping their product that Canada post will not ship. And now they are asking me to return it to a slightly different address. Still sending to ViVi though. And, again, you hear from them by email roughly 24 hours after you email them. I asked them if they even read my email explaining that Canada post will not ship it. I gave them pictures. I expect a reply in 24 hours...
So I guess a heads up, if you have bought something from them, good luck trying to send it to them for repairs. Canada post has a strict policy when it comes to consumers sending batteries. And rightfully so.
This is some of the worst customer service I have ever dealt with. I am contacting my credit card company for theft protection.
If you are looking for a tablet in Canada, these guys are not it. They are thieves. Plain and simple.








