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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was happy with the customer service from Will and Chris on the team. They were helpful and understanding with helping my order proceed with the slight hiccup I had .Very easy to deal with which I li... Ver mais

Avaliado com 1 de um total de 5 estrelas

99 bikes totally disgusted with staff who ignored me and when finally paid for minor service of 2 e-bikes was ripped of $400 Normally would pay $95 per bike at Malvern super store glenhuntly were I... Ver mais

Avaliado com 5 de um total de 5 estrelas

Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Top team at 99 bikes Maribyrnong, most enjoyable experience. My new Merida road bike, set up perfectly by Mechanic Nathan. Professional staff, friendly & knowledgable. 99 bikes Maribyrnong is my O... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas
  3. Loja de artigos esportivos

Escrito pela empresa

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Informações de contato


3,7

Bom

O TrustScore é 3.5 de um total de 5

16 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

easy online purchase

easy online purchase, good product description and quick collection from store. Good value

27 de abril de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks for the great review!

Avaliado com 1 de um total de 5 estrelas

Extremely rude & pour sale's skills &…

Extremely rude & pour sale's skills & no manners. Refused to serve us because we weren't possibly looking to make a purchase that day. Manager was even worse, rather than apologize & say give me a moment & I'll assist you just after I finish with these customers, he goes and tells us to leave the store as I was rude to his staff that was extremely rude by walking off because we may not have bought right there on the spot. They have just lost 4 people's sales that were there at the time, & we have told all our other cyclist friends how rude & they will never return. BAD MISTAKE BY THE MANAGER, NO MANAGERIAL SKILLS AT ALL.

10 de setembro de 2023
Avaliação não solicitada
logotipo da 99 Bikes

Resposta da 99 Bikes

Hi Stephen, 

We apologise for the service you received by our Ashmore team. 

This is not something our company wants to be known for, however, we do not accept abuse or violence in our stores. 

I will pass your feedback onto the store and their Area Leader for education purposes.

Apologies again.

Avaliado com 5 de um total de 5 estrelas

Friendly staff and great customer service at 99 Bike South Melbourne

I personally like to thanks Ethan at South Melbourne store for his exceptional customer service. I recently brought a BMC bike from the store but the fitting wasn’t quite right, Ethan went the extra mile to get all the right parts that we ask for, nothing is too hard. Highly recommend this place for genuine staff, customer service and good value for money.

9 de setembro de 2023
Avaliação não solicitada
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

Always a great experience at 99 Bikes Fitzroy…

Conor and the team at 99 Bikes Fitzroy are bloody fantastic. I recently bought a new bike and many other bits and pieces. The service is exceptional, and the team are a joy to deal with. I couldn't recommend this team more.

25 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks Ramana!

Avaliado com 5 de um total de 5 estrelas

Friendly staff and good service.

Friendly staff who go out of their way to find the best outcome to the customer's satisfaction. Good value for money and helpful advice. Always keeps me coming back time and again.

10 de agosto de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks for the great review!

Avaliado com 4 de um total de 5 estrelas

Delivery was not super good

Delivery was not super good. I was waiting for my bike about two weeks. The bike was packed not perfect too, that is why one of the reflectors came broken. Anyway I still happy with my new bycicle.

10 de agosto de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Hi Sergii, 

Apologies for the delay with your bike delivery. 

Please email us if you have any other concerns on help@99bikes.com.au

Thank you for the review!

Avaliado com 1 de um total de 5 estrelas

Bloody scammers!

Bloody scammers!
Why are people so dishonest in this world.
Go get a real job you disgusting low life thieves!

10 de agosto de 2023
Avaliação não solicitada
logotipo da 99 Bikes

Resposta da 99 Bikes

Hi Kaye,  If you wanted to reach out to us you can at help@99bikes.com.au 

I can assure you we are a legitimate business but if there is a scam targeting you using our information than we would love to know.

Avaliado com 5 de um total de 5 estrelas

Amazing Service and Advice

Massive thank you to the whole team at 99 bikes Kogarah. Special call out to Mitch in the service department. He went out of his way to assist my son in purchasing and installing a dropper post. He is very knowledgeable, has brilliant customer service and was able to assist and provide advice to a young kids starting out. He kept us informed of options, delivery and instal and fast tracked the installation whilst we waited. He and the rest of the staff is the reason we will keep coming back to theis store. Well done team and thank you Mitch.

22 de agosto de 2023
Avaliação não solicitada
logotipo da 99 Bikes

Resposta da 99 Bikes

Thanks so much for the amazing review. So great to hear of your glowing feedback of Mitch!

Avaliado com 5 de um total de 5 estrelas

I don’t do much online shopping

I don’t do much online shopping, and couldn’t get to Perth. Typed in scooters for a 12 year old and your business came up, and it was the easiest purchase I have done. So you have that bit right. Lol The scooter was a compete success. So when we need a bigger bike I will be back. Very prompt service, thank you.

24 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Thank you so much for the great review!

Avaliado com 5 de um total de 5 estrelas

Fantastic experience - Rever step through e-bike

I purchased a step through e-bike from Brendan at Morley 99 Bikes and it was a great experience. The team put my bike together the same morning and it was ready to go for me, with a full introduction to the bike and its features. Brendan was really nice and spent a lot of time with me helping to pick the right bike and showing me the features of each of them. I can’t rate this team high enough, the service has been nothing but exceptional from the second I stepped through their front door. I have recommended them to everyone I know and next time I need a bike or accessories I will be heading back to Morley 99 Bikes without a doubt.

20 de julho de 2023
Avaliado com 3 de um total de 5 estrelas

Not a great experience.

Tyre pressures were almost flat on pick up, the seat is so hard and thin and the front shock leaks.

23 de julho de 2023
logotipo da 99 Bikes

Resposta da 99 Bikes

Sorry to hear of the poor experience you've had with your new. If you're able to bring the bike back in, we'd happy to have a look into the front shck problem and can recommend a more comfy seat.

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